Use "new DN" rather than "default DN" with mailbox 2

[DAC10]

We have a phone with a default DN of 2238 and the extension 9412 (our Williams reps referred to this as the "new DN&quot. In order to forward a message to this set's VM we need to enter 2238 as the extension. Same thing if I go in to change MB settings (need to key in 2238). Is there a way to change it so we can use 9412 instead of 2238? Thanks ahead of time for any help.

 

[mmazza]

What kinda Vm do you have (startalk flash,Mini,Nam.)? If you find a tip helpful Please take a moment to mark it as such.


Mario Mazza
Telecommunications Specialist

 

[DAC10]

Flash.

 

[DueE]

Are other extenstions and mailboxes using the 9xxx number plan?
DueE

 

[DueE]

and is it a MICS, CICS or 8x24 with what release of software?
DueE

 

[jerryreeve]

DAC10,
A Note to you is that even if you change to the 9xxx extension you will still have to dial in the 9xxx when you use the transfer to VM option. Also I think DueE will also need to know if you are using 9 for local access. JerryReeve
Communications Systems Int'l
com-sys.com

 

[DAC10]

All MB's used the 9xxx numbers until a power outage that outlasted the UPS (no software backup in house). Now all of them must use the default DN. The system is ICS 4.0 (Companions are MICS-XC).

 

[DueE]

Your right Jerry and my assumption is if 9xxx is used for extensions, something else is being utilized for external access, either a different access code or routing and hopefully there's some hardcopy backup for these parameters and some Norstar documentation to follow.

You change the default DN's to NEW DN's in the System Programming section under Change DN's, by entering the default DN as the Old DN then the 9xxx as the NEW DN.
DueE

 

[mmazza]

I am not sure how it works for four digit Dn and mailboxs .
All my startlaks are on three digit.
I would assume they are similar .
have you tried deleteing the mailbox and creating a new one with 9xxx and ther mailbox # . Then Initalize it and see if it works .
But like I said all my experiance is with three digit Dn's
But I am not a Installer My company has office accross the country that I am responsible for maintaining. There are other techs in here that have probably delt with this problem before. If you find a tip helpful Please take a moment to mark it as such.


Mario Mazza
Telecommunications Specialist

 

[DAC10]

Currently Change DN's accepts the 9xxx numbers (infact thats normally how we move extensions), does this make a difference? We use 8 for outside access. Deleting/adding the MB's doesn't work - the system considers the 9xxx numbers invalid.

 

[DueE]

Generally the Flash will retain memory, unless you have the "special edition" of Flash 2.0 that dumps memory if you look at it cross-eyed. It's a known issue that Nortel is wkg on. Anyway, if you lost the Flash programming, just reprogram with the 9xxx like mmazza suggested.

mmazza, it all works the same, just an extra digit.
DueE

 

[DueE]

Try a reinstall of the Flash programming as the default of "9" (for group list leading digit) may still be in there and preventing the use of 9 for mailbox numbers.

Reinstall:
F983 <system admin MB# and password>
press 1
enter 734678255
OK
YES

DueE

 

[Guest_imported]

am I reading this right ? where you had a long power failure and your flash lost all its programming, a rep came in and reprogrammed the voicemail but couldn't get 9xxx mailboxes to work and left you with 2xxx mailboxes instead? I think under feature 983 ( login 10020000) then press 8 you may be able to change glist options without having to reprogram.( don't have a system to try this on right now) slightly off topic but..I don't know about the rest of you, but I have had some problems using the change dn and having messages go to the correct mailboxes afterwards. Regardless of software version flash or nam. to correct I would have to reboot the voicemail. to prevent I would change the extention # in f 983 on the mailboxes before doing a change dn.

 

[Guest_imported]

I was wrong f 983 (login ) then 8 with a password of maint changes dtmf delay.

 

[DueE]

DAC10, how ya doing on this?
DueE

 

[DAC10]

First off thanks to everyone for the advice! Unfortunately, nothing has worked so we're in the same boat. The system will not accept the default DN's in the Change DNs option.

Out of curiosity, on a two port cartridge aren't the default DNs for channel B1 equal to 221-252 (2221-2252 for us because we use 4 digits for internal numbers) and not subject to change? It's my understanding that the DN/extension users use (9xxx for us) just points to the real DNs of 221-252.

Thanks again, it's appreciated.

 

[mabert]

Hi guys, simple techs tip... the voice mail does not follow system changes, therefore when you change a DN in the system you must delete that MB and recreate it with the new DN!

 

[jerryreeve]

DAC10,
re-stating your troubles again:
After reading this thread it seems that you had extensions that matched the mailbox and the did drop (9xxx) until a power failure, at that time you were re-numbered to the 2xxx range for phones and mailboxes. if during the re-initialize of the voicemail the tech acceptetd the default value for group lists (9xx) then you would loose the ability to start any mailbox with a 9. in the same vein 9 is defaulted on the MICS to be the access code for system programming->access codes->external code and much of the time the external code is removed and 9 is used as either the pool access or within the routing tables.

with the above in mind if you want to have the DID,Mailbox, and DN to all be the same it will involve a fairly complex process, almost the equivallent of reprogramming from scratch.

find out where 9 is already in use on the phone system and migrate those access codes to another number such as 8. you could then start changing the DN' to 9xxx (remember to go looking for the locations where the DN is used)

You would also have to re-initialize the flash again (losing all of the present config and mailboxes) and then make group lists some other leading digit such as 8 (it can be any digit from 0 to 9 and cannot be the same as any mailbox (remember the system coordinator mailbox and general delivery both start with 1) if you select 1 as the starting digit for group lists the special mailboxes would start with a 2 ie 2002 vice 1002)then build the mailboxes, aa tables etc (make sure you have some record of the way everything is set up now before you start.)

All of this is fairly daunting to look forward to doing I know, I would guess weather or not you would do it would be the ammount of frustration you are looking at with the dialing plan the way it is. JerryReeve
Communications Systems Int'l
com-sys.com

 

[DAC10]

A huge thanks to JerryReeve and DueE. You two are correct about Group Lists being the problem. For the record, when I posted May 14 I hadn't (still haven't) reinstalled the Flash programming. I was too ignorant (of the background to DudeE's post) and fearful of the reprogramming I knew would ensue (seems like doing this always causes several additional problems). JerryReeve's post helped me to understand the whole thing.

Well, enough of my blabbering - thanks to everyone, it's a blessing to be able to tap into all of your knowledge!