usb 2.0 cd-r drive problems

[ginavg]

First can anyone tell me how to figure out the manufacture name? I can see a model but when I google it I cannot find anything. The device manager just shows a generic name for the external drive.

The problem that I am having with this device is it doesn't always burn. Half the time it says insert disk with no data on it after I start burning. I have used it with high end pc's, laptops etc and it seems that it likes only certain disks to burn on.

Really if I get the mfg name then I can start searching.

Please help.

GVG

 

[Blujacket]

If you'd post the Model name/number and any other data from the sticker, maybe someone will recognize it.

 

[micker377]

Many burners will only accept certain brands of disks. I replaced a burner last year, gave a friend the burner and a box of disks 'cause my new burner wouldn't accept them. Just replaced that one with a new burner (speed-speed-gotta have speed!), and it won't accept the brand I finally got for the other one! That's why you get a small package of disks until you find what works, and then start buying by the spindle.

 

[ginavg]

It's a usb 2.0 52x24x52 external. Model 5224pi

mfg date: jan 2003

serial:99b1p1203230508459pwg000

made in malaysia.........no fcc id number

 

[Blujacket]

Google shows that model number as a BenQ.

http://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=5224pi&btnG=Google+Search

 

[ginavg]

Sorry but that's not the writer.....this POS doesn't have any brand names on it. BenQ has it on their writers.

Thanks any way.

Gina

 

[Blujacket]

Well, like I said, Google shows that model number as belonging to BenQ. Hard to say what yours is with any degree of certainty but I didn't read more than the first 2 pages there, maybe something on one of the others.

 

[Moonspell]

i would be inclined to open the box and check the cdwriter itself if this is an external device. the box and the burner are not always the same manufacturer

 

[EonSpeed]

Would you be able to take a picture of your external drive and either post it some where?

 

[ginavg]

Thanks everyone for your help...after doing some digging I found out that it's an IO magic drive. Here is the conversation that I had with the tech......

Todd: Welcome to Live Chat. This is Todd. How can I help you? **NOTE** Operators help more than one customer at a time, reply may not be right after customer message.
Todd: Try another brand of media as we have had many problems with Memorex media lately. Try sony, hival, tdk, maxell -- basically any brand other than Memorex.
gina: Todd can you help me verify that it's an IO magic? Tdk doesn't work either.
Todd: use nero infotool and tell me what it shows up as in inforool and what firmware version it is currently using:

http://www.nero.com/us/631940826989307.html

gina: ok where do I find the firmware version?
Todd: on the drive tab
gina: It only see's my cd rom in my laptop not the external drive....the external drive show's up in my computer though
Todd: ok then try dvdinfopro and see if it is able to see it:

http://www.dvdinfopro.com

gina: G.A2
Todd: and what does the drive show up as?
gina: Atapi
Todd: ok, yes the drive is ours. so when you try to burn it says to insert a disc?
gina: yes then it kicks it back out and says please insert a disk with enough free space to burn.
Todd: what software are you using to burn?
gina: sometimes it takes 10 times before it will accept and can read the disk
gina: roxio or clone cd
Todd: both software act the same?
gina: yes....
Todd: Go to the site below and download the Aspi files. Save them to your desktop. Once they are done, double click the file and it will extract them to the c:\adaptec\aspi folder. Once they have extracted, go to that location. Double click the aspiinst.exe file and it should update the aspi files. Reboot for the changes to take effect
Todd:

http://www.adaptec.com/worldwide/su...oduct/ASPI-4.70&filekey=aspi_v471.exe&sess=no

Todd: if this does not help... go to

http://www.nero.com/us/download_nero.php?pak=1

to download nero 6 ultra edition. Use the following serial number when it asks for it: 1A23-0058-4010-2386-2165-3416. let us know if you have the same problem with this software.
Todd: also remember to use a brand of media other than memorex
Todd: Try ALL of these options out, and if you run into problems, feel free to contact technical support again. Thank You for using I/O Magic Live Tech Support. =)
Chat session has been terminated by the site operator.

Now I tried all options except nero because I don't really care for nero and when you buy a freaking 200 dollar external drive you expect the thing to work.....sorry needed to vent.

So here is the error that I get. "Cannot read medium incompatible format"……… I just purchased TDK, Fugi, Memorex
brand new cd's to test and none of them work.

Ginavg