snehareddy
IS-IT--Management
Hello,
We are facing a critical issue which is described in detail below:
Currently we have five installations of event servers running on Mercator 6.7 on our production system. All installations are on one UNIX box which is running HP-Ux 11.11. The system is live since September, 2004. The event servers are, on average, restarted every 15 days.
Our design is as follows:
The input data (File/MQ message) is recieved by a system called as Router.
Router calls the actual map (called interface map) based upon the polling
folder/queue and passes the input data to it alongwith required parameters.
The audit log file is created for both Router and the actual interface map.
These log files are then picked up by another system which updates the key
fields in an Oracle database.
Recently we've faced a strange issue on one of the event servers (two times
in last 10days).
Following are the observations:
1. The audit log files created by Router component is not in correct format
. This happens randomly, when it starts, and few files are created in
correct format and others incorrect. Sample of files in incorrect format is
as follows :
<ExecutionSummary MapStatus="Valid" mapreturn="0" ElapsedSec="0.141" BurstRestartCount="0">
<Message>Map completed successfully</Message>
<CommandLine>/merccesar/maps/router/outGrA.hp</CommandLine>
<SourceReport card="1" adapter="R/3 ALE" bytes="75997" adapterreturn="0">
<Message>Succ</Message>
<Settings>-a CES_MERCATOR_400_1 -g 53.71.198.77 -x sapgw02 -ar3+ /merccesar/data/router/outGrA/log/ar3.log -bix -TID 3547C65051B043328E0444A7 -lsn 60 -event 18a803</Settings>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</SourceReport>
<TargetReport card="1" adapter="Sink" bytes="14" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
<TargetReport card="2" adapter="Sink" bytes="295" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
<TargetReport card="3" adapter="Sink" bytes="1089" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
<TargetReport card="4" adapter="Sink" bytes="658" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
<TargetReport card="5" adapter="Sink" bytes="0" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
**************************************************************************
2. The component which picks log files and updates into database (running
on second event server) takes very long time (about 8-10mins) to process
each such file resulting in 2000-3000 files waiting to be picked up.
3. The most critical issue with all this is after the time when the first
of such incorrect format audit log file is created, the event server is not
able to pick up any files i.e. the incoming file is not able to trigger the
system (with Source Event ON). The event servers does not respond at all to
any new incoming file. This has been observed only for one of the event
server and also only for systems using FILE adapter as input. Systems using
MQ adapter under same event servers runs fine.
4. After the restart of the event server all the files which were lying in
their respective folders (not picked up earlier) are successfully processed
. Also the audit log files created by Router component are in correct
format.
Our system details are as follows :
OS: HP-Ux 11.11
Java: Version 1.3.1.12
SAP: 4.6c
------------------------ mercver ---------------------------------------
/opt/mercator_p/instance1/bin/mercator
--> 6.7.1(306) <-- Thu Jun 26 06:38:13 2003 - 368640 bytes
/opt/mercator_p/instance1/bin/mtsmaker
--> 6.7.1(306) <-- Thu Jun 26 06:14:51 2003 - 122880 bytes
/opt/mercator_p/instance1/bin/launcher_671
--> 6.7.1(306) <-- Thu Jun 26 06:44:01 2003 - 638976 bytes
/opt/mercator_p/instance1/bin/launcher
--> 6.7.1(306_1EM) <-- Fri Sep 10 11:08:09 2004 - 15 bytes
/opt/mercator_p/instance1/bin/mercver
--> 6.7.1(306) <-- Thu Jun 26 06:25:39 2003 - 36864 bytes
/opt/mercator_p/instance1/bin/launcher_387552
--> 6.7.1(306_1) <-- Thu Aug 5 16:17:08 2004 - 634880 bytes
/opt/mercator_p/instance1/bin/launcher_398917
--> 6.7.1(306_1EM) <-- Fri Sep 10 09:51:18 2004 - 634880 bytes
Request you to kindly inform
1. Has anyone faced a similar issue, if yes.
2. What are the causes for the same and
3. Solutions if any to solve this to this problem
Thanks in advance.
Regards,
Sneha
We are facing a critical issue which is described in detail below:
Currently we have five installations of event servers running on Mercator 6.7 on our production system. All installations are on one UNIX box which is running HP-Ux 11.11. The system is live since September, 2004. The event servers are, on average, restarted every 15 days.
Our design is as follows:
The input data (File/MQ message) is recieved by a system called as Router.
Router calls the actual map (called interface map) based upon the polling
folder/queue and passes the input data to it alongwith required parameters.
The audit log file is created for both Router and the actual interface map.
These log files are then picked up by another system which updates the key
fields in an Oracle database.
Recently we've faced a strange issue on one of the event servers (two times
in last 10days).
Following are the observations:
1. The audit log files created by Router component is not in correct format
. This happens randomly, when it starts, and few files are created in
correct format and others incorrect. Sample of files in incorrect format is
as follows :
<ExecutionSummary MapStatus="Valid" mapreturn="0" ElapsedSec="0.141" BurstRestartCount="0">
<Message>Map completed successfully</Message>
<CommandLine>/merccesar/maps/router/outGrA.hp</CommandLine>
<SourceReport card="1" adapter="R/3 ALE" bytes="75997" adapterreturn="0">
<Message>Succ</Message>
<Settings>-a CES_MERCATOR_400_1 -g 53.71.198.77 -x sapgw02 -ar3+ /merccesar/data/router/outGrA/log/ar3.log -bix -TID 3547C65051B043328E0444A7 -lsn 60 -event 18a803</Settings>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</SourceReport>
<TargetReport card="1" adapter="Sink" bytes="14" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
<TargetReport card="2" adapter="Sink" bytes="295" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
<TargetReport card="3" adapter="Sink" bytes="1089" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
<TargetReport card="4" adapter="Sink" bytes="658" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
<TargetReport card="5" adapter="Sink" bytes="0" adapterreturn="0">
<Message>Success</Message>
<TimeStamp>12:59:57 September 22, 2005</TimeStamp>
</TargetReport>
**************************************************************************
2. The component which picks log files and updates into database (running
on second event server) takes very long time (about 8-10mins) to process
each such file resulting in 2000-3000 files waiting to be picked up.
3. The most critical issue with all this is after the time when the first
of such incorrect format audit log file is created, the event server is not
able to pick up any files i.e. the incoming file is not able to trigger the
system (with Source Event ON). The event servers does not respond at all to
any new incoming file. This has been observed only for one of the event
server and also only for systems using FILE adapter as input. Systems using
MQ adapter under same event servers runs fine.
4. After the restart of the event server all the files which were lying in
their respective folders (not picked up earlier) are successfully processed
. Also the audit log files created by Router component are in correct
format.
Our system details are as follows :
OS: HP-Ux 11.11
Java: Version 1.3.1.12
SAP: 4.6c
------------------------ mercver ---------------------------------------
/opt/mercator_p/instance1/bin/mercator
--> 6.7.1(306) <-- Thu Jun 26 06:38:13 2003 - 368640 bytes
/opt/mercator_p/instance1/bin/mtsmaker
--> 6.7.1(306) <-- Thu Jun 26 06:14:51 2003 - 122880 bytes
/opt/mercator_p/instance1/bin/launcher_671
--> 6.7.1(306) <-- Thu Jun 26 06:44:01 2003 - 638976 bytes
/opt/mercator_p/instance1/bin/launcher
--> 6.7.1(306_1EM) <-- Fri Sep 10 11:08:09 2004 - 15 bytes
/opt/mercator_p/instance1/bin/mercver
--> 6.7.1(306) <-- Thu Jun 26 06:25:39 2003 - 36864 bytes
/opt/mercator_p/instance1/bin/launcher_387552
--> 6.7.1(306_1) <-- Thu Aug 5 16:17:08 2004 - 634880 bytes
/opt/mercator_p/instance1/bin/launcher_398917
--> 6.7.1(306_1EM) <-- Fri Sep 10 09:51:18 2004 - 634880 bytes
Request you to kindly inform
1. Has anyone faced a similar issue, if yes.
2. What are the causes for the same and
3. Solutions if any to solve this to this problem
Thanks in advance.
Regards,
Sneha