URGENT REQUEST! Meridian Max 9

[Meridianman5]

I need to re-load the software cassettes onto our Max and havent done so in years, anyone offer me assistance? I am doing this within the hour, the pbx was not connecting via the HSL and the Max was rebooted many times in an effort to make it happen and now the vendor is stating software corrupt. I need to know how to and what to look for, also, do I need to totally rebuild the agents, reporting etc., any help greatly appreciated!

 

[Meridianman5]

Well we sort of have the Max up, heres what we found:

The Disk siZe is 460 and we are at 455MB BAD.

We also had way to many agents assigned as ACD sets which arent being used except for PEAK season and that was overloading the HSL. We need to trim down that Queue.

It seems the HSL was being bombarded like 6 lianes of rush hour traffic don to one. We disabled reporting on that Q and the HSL stays up. Stay tuned for updates.