URGENT REQUEST! Meridian Max 9

[Meridianman5]

I need to re-load the software cassettes onto our Max and havent done so in years, anyone offer me assistance? I am doing this within the hour, the pbx was not connecting via the HSL and the Max was rebooted many times in an effort to make it happen and now the vendor is stating software corrupt. I need to know how to and what to look for, also, do I need to totally rebuild the agents, reporting etc., any help greatly appreciated!

 

[johnpoole]

until you get a bootable system, your stuck with your vendors best guess.. i would have the vendor get nortel on the phone on speaker before i loaded from a new install

john poole
bellsouth business
columbia,sc

 

[Meridianman5]

Thanks John, any input on this? Bootable meaning Symposium? I am requesting our vendor at least be available to me remotley, damn I think I need to find a new job.....

 

[yyrkroon]

MAX is end of life...good luck getting any nortel support without forking over $3K for support on dead/dying product without this PO.

Install the MAX software and restore from backup...if you don't have a backup or a known good backup...I hope you don't have plans for the next several looooonnnnng hours

No backup will mean, keying in everything again...reports, agents, queues...

 

[Meridianman5]

thanks Kroon, as I figured. I cant understand some people and their thought processes? I have been told we have a Symposium server sitting in storage somewhere!?

What would be the process for re-installing from the backup as opposed to clean install what are the procedures? Thanks!

 

[yyrkroon]

Once the MAX OS has been installed, you'll need to login and 1 of the menu options should be restore, place the backup tape in and start the restore.

Its not the exact step by step, but 2000 was the last time I even touch a MAX...sorry

Look on the bright side, the call center will still be functional, even if the MAX is down...MAX is only for reporting purposes.

Me personally, I would have the vendor on the line, the whole time, that's what you pay them for...

 

[Meridianman5]

forgive my ignorance, its been longer since I even uttered Meridian Max but what is te process for the OS install?? Thanks.

 

[acewarlock]

Have you done a stat in LD 37 to see if the link is down???

 

[Meridianman5]

yes HSL in LD 48 shows NRDY and in LD 37 is ENL. I used to re-boot the Max in other office to correct this but it is not responding here?

 

[acewarlock]

Have you tried LD 46 ENL HSL?

 

[Meridianman5]

Yes thats what I meant, LD 46....I am tired sorry.

 

[ptsul]

For what I remember... before you do anything check this
In Ld 48
stat hsl
enl hsl

then logout until the link turns UP - very important
most of the time people forget that (depends on the S/W RLS)

stat high - to check the link

- after if this doesn't work ... good luck and good work

 

[acewarlock]

Try LD 46 DIS HSL, Then ENL HSL.

 

[ptsul]

Hi
Can you tell what is the system and the rls of the meridian
I am checking the NTP from Rls 22, the only one I have here with me with MAX 7 NTP .. it's a old rls but the procedures are almost the same.

- check time and date on the meridian.

 

[Meridianman5]

MAX 9.20 Meridian 1 Opt81 c 3.0

Time and date? That would effect HSL?

 

[ptsul]

Sorry I couldn't answer yesterday, it was already very late (3am).
About the time and date:
(from the NTP)

Time synchronization with the Meridian 1
Meridian MAX 9 maintains clock synchronization with the Meridian 1.
Meridian MAX is considered to be clock synchronized with the Meridian 1
if the time difference between the two systems is within five seconds.
If the real-time clock is changed on the Meridian 1, the Meridian MAX
automatically synchronizes with the Meridian 1 real-time clock. If you are
running X11 software Release 16 or lower, the High-Speed Link
reinitializes.
Ensure that the correct time is set on the Meridian 1. Refer to the Meridian
SL-1 User Guide for the correct procedures to change the time on the
Meridian 1.
CAUTION
Risk of data loss or corruption
Ensure that your Meridian 1 real-time clock is never
reset to the previous day. You can reset the real-time
clock backwards as long as the reset time belongs to
the same day from which you started. If the reset
time falls into the previous day, the historical data
from that interval until midnight is merged with
daily, weekly, and monthly data.
Each time the real-time clock is reset backwards,
the interval data from that interval up to the point
where the original time change occurred is
overwritten resulting in inaccurate reports.
When it is necessary to change the time, ensure that
the following conditions are met:
• The time is not changed between midnight and
1 a.m.
• The new time does not fall between midnight
and 1 a.m.


*********************************************************

I hope you're safe from MAXXxxx by now...

 

[Meridianman5]

heres an update, we reloaded the OS, then uploaded the backup config. We saw the HSL come up , then drop. I am at a loss here. Does anyone have any idea what this could be hardware wise? A paddleboard etc? I hate my job.....

 

[JackOldham]

Try removing the LSL & HSL programming in the PBX and then disabling the SDI ports remaining on the card, then pulling the card out and then installing everything again.
If the MAX does not boot up to where you can log in then........
I would try a convince your business partners that Meridian Max is no longer supported and Symposium is the way to go. Not to mention that the hard drives on MAX fail after a while and you can no longer find a drive that is supported by the operating system in MAX. Even if you manage to survive this system you are soon to be doomed.
It's a hard down plung, but if you don't keep up with the times, this is the usual result. Don't quit your job... Take a stand and point out the issue that the server is past due and you have a solution. They have to bite the bullet here. Its not your fault. Sorry I don't have anything more positive. If you need manuals for RLS 9 I might be able to find.

 

[ptsul]

Hi


To check the High-Speed Link
1 Log in as maint
Select “Search MAX Error Log” from the Diagnostics screen. Enter
Mismatch - to search for this string.
If the string is found, then there is a serial number mismatch between
the installed software and the Meridian 1. Contact your Meridian MAX
service representative and request new software installation tapes. Go
to Step 9.
2 Log in as maint.
Select “Port Assignment” from the Configure Meridian MAX System
menu to ensure that the High-Speed Link is configured correctly. The
correct port assignment for the High-Speed Link for either hardware
platform can be checked in the following:
• Card 2, Conn 1A for an SNN/SNN-E system
• Port 8 for an IPE/IPE-E system
If the High-Speed Link is incorrectly configured, follow Procedure 7-10.
3 Is the High-Speed Link initialized?
To verify the status of the HSL, log in as maint.
Select “Search MAX Error Log” from the Diagnostics screen. Enter HSL
initialization was successful to search for this string.
If the string is found, the HSL is initialized. Go to Step 9.
4 Log in as a supervisor at a supervisor display.
At the main menu, select “Queue Statistics Display.”
If the message “initialization in progress” does not appear, then HSL is
initialized. Go to Step 9.
If this message does appear, the HSL is not initialized.
5 Perform Procedure 7-13 to check all cables and switch cards. When
finished this procedure, proceed to Step 6.
6 Is the High-Speed Link up?
If not, go to Step 7.
If so, go to Step 9.
7 Go to the Meridian 1 maintenance terminal. Enter LD 48 to access
Overlay program 48.
Is the High-Speed Link up?
If not, log out of the Meridian 1, and proceed to Step 8.
If so, go to Step 9.
8 Perform a “man init” on the Option 11 or Option 21–81. Wait at least five
minutes, then return to Step 3.
9 End of Procedure 7-9.

 

[ptsul]

To check the High-Speed Link configuration

1 Follow Step 1 and Step 2 in Procedure 7-9.
2 Check the baud rate of the HSL port.
3 On the Meridian 1 maintenance terminal, enter LD 37 to access
Overlay 37 and find the port being used by the HSL.
4 On the Meridian 1 maintenance terminal, enter LD 22 to access
Overlay 22 and print the information for the port being used by the HSL.
5 If the baud rate of the HSL on the switch is different from the rate on the
HSL port in the Meridian MAX, shut down the Meridian MAX and
change the baud rate.
6 Restart the Meridian MAX.
7 End of Procedure 7-10.