Urgent! Q322842 / Win32k.sys / Windows Update

[AlunR]

I have a downed server - I am quite sure the file that is damaged is Win32k.sys - Windows update was unable to copy this file during a Windows Update. The file i need is in a directory on the d: drive called WUTemp but if i try and access it i get a "Access is denied" message.

Help

 

[pdk68]

Have you tried booting off the CD and doing a maual restore and copying the file that way?

 

[tlcscousin]

When you are trying to access the file in recovery console are you logging in with the local administrator and password?

 

[tlcscousin]

Actually saying local administrator can be misleading, if the server is running AD when it was promoted you were prompted for a user name and password for someone that was able to use the recovery console in the event of a crash. That would be the logon needed.

 

[AlunR]

Thanks for your help guys but I ended up doing a parallel install and copying the win32k.sys file over to the old O/S and then booting into that.

Once in I uninstalled the update and have now sent out an email to all my customers to warn them of this!