Urgent help needed

[nurofen]

Hello colleagues,
I need urgent help.
I am in the process to migrate a Modular Messaging system from version 3.0 to 5.0.
After running the preupgrade tool, I found out two errors,
Basically saying than if you don’t solve these problems, you cannot continue.
The errors are
/etc/password has some error (something along this line) and same for /etc/groupid…
I was looking here and there, but not able to find anything regarding that problem (and this is the exact example than in the documentation!)
I need some urgent help to fix the problem and continue with the upgrade.

Thanks in advance

 

[nurofen]

Hello,

just to be more precise on the message...

/etc/passwd file has a problem,please contact system administrator
/etc/group file has a problem, please contact system administrator

This message is the same as on the power point for the pre-upgrade tool for MM.

I am still browsing the Avaya web, internet and talking to any one that I know with some experience on MM and the answer is silence, I can not believe nobody went throught this problem before.
Also a case was raise in Avaya, but no answer until now.

Thanks

 

[KenMeans]

you can ignore the errors. They are pointing to a password and a file that is not in 3.0 The super user.



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[nurofen]

Thanks for your answer Ken.
Well, thats what I was thinking but unfortunatelly I can not proceed with the upgrade until "all errors" are cleared and the screen shows a sentence in green saying all is fine.
Is not what I like, but thats the way my managers wanted.
In any case, don't worry.
I am exploring now some other issues as than the upgrade will take something like 36 to 40 hours

I try to find out how to seen the size for each subscriber voicemail and start asking them to delete unnecessary messages!

Thanks very much I appreciate the time you spend answer my question.

 

[KenMeans]

you will never get that error to clear. And it will not take that long to do.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[definityandcmuk]

Nurofen - Did you completed the upgrade OK in the end?
I am upgrading 3.1 to 5.1 soon and have seen the same error

Ken, are these errors safe to ignore i.e if I clear any other errors apart from these two am I safe to proceed?

Thanks

 

[KenMeans]

Yes I have done this before and as I said it is the fact that the Old software just doesn't have the group or user in it

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[pabxdude]

another issue has been noted too around the PUVT, where it reports 'phantom' errors. To overcome this, you just need to remove and re-add the PUVT to the MSS and try it again and the errors should be gone.

FYI when i had this error it was reporting that the MAS backups didnt appear, but i could see them there.