URGENT HELP NEEDED - forwarding with information

[DBFIT]

Hi All

I've a serious problem - I'm using the following call flow to deliver calls into a hunt group

DDI>Shortcode>IVR>Extension (unc. forward)>Hunt group

I've got various TV adverts going out that the responses are coming in on 2 DDIs and the client wants the media code to show on the agents phone. I'm doing this by using the Extension.

Unfortunately these are going to a hunt group that's not the one that I want (my fault) so the question is - can I get these calls going into my hunt group WITHOUT doing a merge?

The reason I say this is everytime I merge and we've got lots of calls being answered/queued all my licenses become invalid and I need to reboot - and I've got clients on site so this isn't an option.

Is there a way of programming the transfer node to go straight into the hunt group with specific info?

Any help is greatly appreciated!

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[DBFIT]

No worries - I got round the issue by using an Assisted Transfer node instead to forward to the groups.

This means I can alter the call flows in a more manageable way without needing a reboot/merge and means I can alter the information that the agent sees when answering the calls more easily.

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager

 

[IPGuru]

Licences should not go invalid after a merge
if they are there is something wrong with your systems

you need to call your maintainer to get this investigated

 

[IPTMarcus]

Keep in mind with an assisted transfer it uses a VM Port until the call is answered

 

[spridge]

Merge problems well known in several software revisions

Your 412 is running very old revisons

Either have to live with your known merge problems or upgrade

 

[DBFIT]

Thanks for all the advice guys - I'm planning on upgrqading this year to the latest release (replacing all the DT modules and handsets) so I guess I'll live with the merge issue for awhile longer...

Thanks IPTMarcus for the advice on the VM port - I assume that as this is passing to a hunt group, once the call is queued the VM port is freed up again?

------------------------------------------
IP Office 412 (2.1.(73))
VMPro (2.1.(73))
CCC 5.0.56
50 Licenses for CCC/Phone Manager