Urgent - BCMS Vu r1 hard drive failed

[LittleGremlins]

Installed BCMS Vu software onto new hard drive.
Setup configuration same as before.
Tested the connection to the PBX. I can get connected successfully, however, receive the following error message:
You hav agents log in enabled but not validated.
BCMS Vu does not support this configuration.

 

[LittleGremlins]

I did have to create a new login ID on the PBX for the BCMS to connect to. Do you think that this problem may be related to a permissions of the login ID? I thought I set it up identical to the original, but maybe not.

 

[marcell55]

You have to go into "change sys feature" on the switch and turn the field "Validate BCMS/VuStats Login IDs" to "Y".