This is kind of urgent, here is some background: BCM50 R2.0(patches are up to date), PRI Lines(from Bell), Tollfree 800#(from Primus). Most of time when you dial their 800# and get to the AA, you punch the extension#, sometimes you are just ignored, the AA keeps playing; sometimes says 'this is invalid extension', of cause, sometimes just let you through without issue. But when you dial their main local#, which 800# attached to, this issue never happens. Because everyone dials their TF#, so cautomer really pissed off by getting a lot complains.
We check the patches release notes, there is no patch to fix such a issue. Since it happens only with 800#, we think most likely is Carrier's issue. Post here just want to get more advice, could this situation be a BCM issue or has to be the carrier's issue?
Thanks in advance.
Always learn from someone, something or somewhere......
MC
We check the patches release notes, there is no patch to fix such a issue. Since it happens only with 800#, we think most likely is Carrier's issue. Post here just want to get more advice, could this situation be a BCM issue or has to be the carrier's issue?
Thanks in advance.
Always learn from someone, something or somewhere......
MC