Uploading Wav file to avaya server edition voice mail pro issue 8

[Zero6]

Hi All,

I want to upload wav files for auto attendant for a avaya ip office server edition.
I have created the flow chart, but when I try to upload a Wav to the token of menu etc, I don't see the Wav file and also I have noticed that the vmpro doesn't allow you to go fully backwards to the main drive like C:\.
I have added the file to the custom prompts and also added a file called "welcome", but the file will not be seen.
Where or how can I add it precisely, I am usin version 11

thank you in advance

 

[derfloh]

To change permissions you have to login with SSH as Administrator, become root and enter

chmod a+w /opt/ipoffice/vmro/wavs/CustomPrompts/

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[Nutritional_Info]

You can still select and save the changes when you get that error. If you save make live and test, the AA will function as normal.

 

[Zero6]

Hi Derfloh,

This is in the WINSCP correct, using putty?
What is the cmd to become root?

 

[derfloh]

You have no experience with IPO, right?

Connect with putty as "Administrator".

Enter 'admin' to enter advanced mode. If you asked for user use "Administrator" again.

Next enter 'root' and enter root/security password.

From there you can use the command already mentioned.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[Ekster]

I find it much easier to use Web Manager's File Manager (in applications). Just upload to the custom prompts folder and click "apply prompts". When you click "apply prompts" the file is then moved into the correct VM Pro custom prompts folder (there are actually 2 custom prompts folders!) and is available to use with all the correct file permissions.

 

[ogTOKYO]

so here's a thing you can do. Use winscp under admin to move the file to /home/admin/desktop

then use putty to root in

#
mv /home/admin/desktop/wavfile.wav /opt/vmpro/vm/Wavs/

chown vmpro:vmpro /wavfile.wav
chmod 755 /wavfile.wav

#

and if the file was uploaded and corrected converted to 8hz 16bit mono, you should be fine.

______________________
|........................................|
|.....i.eat.bunny.children......|
|______________________|
(\__/) ||
(•Y•). ||
/ < )<||

 

[Zero6]

Hi All,

Just a small update, I got it to work.
There was a small issue with the root password, because no one had the password, so I had avaya support reset it.
Once done I changed the rights in WINSCP and could load the recording.

Thank you all for the help you have given me

 

[derfloh]

I'm old school. Always used the way through Linux. But I will also try the WebManagement way next time. Thanks for the clarification, Ekster.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[janni78]

What you need to consider when using the File Manager in Web Management is that it will delete all wave files and then upload the files added in File Manager again.

If you uploaded other files through SCP the will be deleted.

"Trying is the first step to failure..." - Homer

 

[snowman50]

janni78...just found that out to my dismay using file manager.
I uploaded the wav files as stated and i tested the recordings and they all worked

BUT...
then I decided I need more wav files uploaded
so I added the new ones via file manager and in my wisdom I decided to tidy up that upload folder.
So I deleted the previous wav files that were loaded as they had already been sent to the voicemail pro and working

when I committed the new files...they uploaded ok
BUT the previous files were deleted.

So the Moral of this story is........
when using FILE MANAGER any files that you see there leave them alone

unless you REALLY want to delete them.

 

[janni78]

People still give the advise to use chmod 777 or chmod 755 to .wav files.

THIS SHOULD NEVER BE DONE

This gives anyone execution rights to those files.

If anything use 644 which gives read+write access to owner and read rights to the rest.

"Trying is the first step to failure..." - Homer

 

[derfloh]

I prefer to change the owner accordingly to the recorded files.

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[TouchToneTommy]

Use WinSCP to put them in /home/Administrator/Custom
SSH via PuTTY, get to root, then...


Change the owner of the files to vmpro:
chown vmpro:vmpro /home/Administrator/Custom/*.*


Move the files into VM Pro Wavs directory, I use enu/Custom so I just move the whole Custom directory:
mv /home/Administrator/Custom /opt/vmpro/Wavs/enu


Or if I've already created the Custom folder in enu, and am just adding additional files:
mv /home/Administrator/Custom/*.* /opt/vmpro/Wavs/enu/Custom

 

[sizbut]

Whilst the Web Manager route is the official method - it has all the hallmarks of having been designed by people who have never had to use Voicemail Pro. It met the minimum requirement - job done. No care for usability, maintainability, flexibility.

Stuck in a never ending cycle of file copying.

 

[snowman50]

Agree with you sizbut

 

[ogTOKYO]

Janni, why? Please explain why chmod 755 a wav file is a bad thing in this instance. I'll wait. God forbid anyone execute my .wav file... lol

______________________
|........................................|
|.....i.eat.bunny.children......|
|______________________|
(\__/) ||
(•Y•). ||
/ < )<||

 

[janni78]

God forbid why should we do anything properly when we can take the easy route.

It's pretty easy to find information about why this shouldn't be done, still people with no understanding of *nux keep doing it.

"Trying is the first step to failure..." - Homer