Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Uploading config on IP500 blips all calls for around 4 seconds -

Status
Not open for further replies.

M1strals

Technical User
May 2, 2014
37
GB
Hi, We have an IPoffice 500 system and when we make any configuration changes and then do a merge, it seems to cause all phones to blip for around 4 seconds. We do have another 2 IPO's , these seem fine when we make any changes. So currently we are forced to make changes outside of normal business working hours as it impacts all calls. Is this normal???

Cheers,

M1strals
 
Do the phones have a fixed IP and/or are the Phone behind a VPN tunnel?

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
Look at the data swicth port serving the IPO.

Is it taking errors?

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
 
Hi,

No, phones are all DHCP....and no phones are local, ie on LAN, majority on same subnet, but phones on other IPO's are obviously different subnets...

cheers
 
Hi, also switch port is error free......again only when we merge config...just a pain as now all changes are post 6pm.....not ideal.
 
Is the Switch port set fix 100Mb Full duplex?

By default the IPO is set to Auto

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
Hi, port is a-100 a-full, so all good, no errors at all, any duplex mismatches would show reams of errors. :-(

M
 
I have a few switches that do the same thing, especially on larger sites that are quire busy.

ACSS - SME
General Geek

 
Hi , thanks for that.....we are checking the CPU and it hits 20-30%, is this anything to worry about.?? Im thinking that maybe this is causing the blips??
 
Hi hairlessupportmonkey ,

Out of interest how many extensions do you have created (DDI) on the switches that show the symptom? We have currently got in excess of 400 created. We have just uploaded a config (as a test) and ping times to the IPO went up to around 2300ms....once the config had been uploaded ping times were back to normal (2-10ms).

Cheers,

M
 
Hi, just a thought, would the SD be a cause of this blip....ies the class of the card...our cards are class II. Would this be a cause of the laency, ping times when writing and not reading???

Cheers,

M


 
Switch port need to be set to AUTO!! and not fixed.

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
Hi Bas1234,

Switch port is auto, no config set,


Gi3/46 IP Office 10.0.1.9 connected 2 a-full a-100 10/100/1000BaseT


Cheers.

M
 
Have you tried to recreate the sd card? and retest

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
 
Out of interest how many extensions do you have created (DDI) on the switches that show the symptom? We have currently got in excess of 400 created."

400 extns or 400 incoming call routes?

APSS/ACIS/ACSS-SME
not arrogant, just succinct.
 
418 incoming call routes and not sure on extns, as some extns dont call out out, ie emergency phones, internal only.

 
The IP500 has a support for 384 extensions.
Now that is not a hard limit but the amount of incoming call routes, groups and shortcodes can make the difference.
Can you tell us the amount of these?

BAZINGA!

I'm not insane, my mother had me tested!

 
Don't think the ICR is the problem, had one running with over a 1000 DDI's

Customer had 2 DDI ranges and every user had 2 DDI's one with an area code and one with a business area code (08:cool:.

But you could create one ICR for the range.

- Incomming number : 012345XXX or -12345XXX

- Desination: # (or x# where x is the leading digit of the extension numbers)





Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged (Avaya Search tool )
______________________________________
 
Hi Tlpeter,

Right figures are as follows:-

B530

Ext - 269
Hunts - 40
Short Codes - 94
Incoming Call Routes - 418


M
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top