recently upgraded and a 3rd party app we have been using for sometime to monitor Agent call quality stopped
The calls that are failing are
nRet = NIrtd_getNameCacheforDataColumn(&m_AuthInfo,NIrtd_AGENT_AGENT_ID;
nRet = NIrtd_getNameCacheforDataColumn(&m_AuthInfo,NIrtd_AGENT_AND_SKILLSET);
The error received is:
60039 NIrtd_eAGENTLIST_GET Failed to get agent name cache.
We have upgraded the version of RTD SDK to version 7.0
Anyone experienced something similar, know what has changed or what might cause the error.
Have a call in with the vendor and devconnect but patience is not my strong point
The calls that are failing are
nRet = NIrtd_getNameCacheforDataColumn(&m_AuthInfo,NIrtd_AGENT_AGENT_ID;
nRet = NIrtd_getNameCacheforDataColumn(&m_AuthInfo,NIrtd_AGENT_AND_SKILLSET);
The error received is:
60039 NIrtd_eAGENTLIST_GET Failed to get agent name cache.
We have upgraded the version of RTD SDK to version 7.0
Anyone experienced something similar, know what has changed or what might cause the error.
Have a call in with the vendor and devconnect but patience is not my strong point