Upgrading CC6 to CC7

[riscyrich]

Hi All

I've been asked to look at upgrading our CC6 solution to CC7 at some point in the near future.

Just wondered if anyone here has gone through the process and could offer any advice / opinions / suggestions etc.

Thanks in advance.

Richard

 

[Dphone]

I heard that TM will not be used with CC7. Will use Element Manager only. Is this true?

 

[riscyrich]

Not sure about TM as I don't really use it anymore.

I've heard that the server hardware can be virtualised?

R

 

[nhphoneguy]

We've gone from CC6 to 7 to 8. No real issues that have not been resolved. The big jump from 6-7 changes the database from Sybase to Cache, so if you have queries going directly to the database, you will have to recreate them. The canned reports all work just fine.
Contact center really does not have anything to do with Telephony Manager, but you should be on TM release 4 to support release 6 on the pbx.