Upgrading a 9620 R1.5

[bostong3]

Hi, I'm hoping someone might know if it's possible to upgrade a 9620 R1.5 direct to R3.2 or if there has to be an intermediary Release or more.

I tried going straight to R3.2 and DHCP just counts up and loops. I was able to downgrade that phone to R3.105S and was fine, but I wasn't to get it to work on another phone or upgrade from 3.105S to 3.2 so I'm not sure if I'm missing something or if I have a DHCP issue I need to look into.

Thanks in advance!

 

[brunnen]

Hi,

The read.me file for this version says that you can upgrade directly, unles you have 802.1x Supplicant enabled. Int this case there is a two step upgrade.
Is your 96xxupgrade.txt ok?

Bye

 

[bostong3]

Yeah I saw that, except I wasn't sure if it went as far back as 1.5. Maybe I should check some of the earlier releases readme files and see if there's an intermediary release.

The 96xxupgrade.txt is default. I haven't edited it. What's strange is that we upgraded a 9670 to R3.2 just fine, but both 9620s I tried experienced the same issue.

Thanks!