Upgrading 5610SW IP to VPN

[rjstua]

I have a 5610SW handset that is running in the office as a normal phone. I have the instructions that show me how to force an upgrade to the VPN firmware as I'm going to install the phone in a sales guys home at some point.

The problem I'm having is that I'm unable to get the phone to pull in the VPN firmware. The instructions say;

...you must modify the Group to 876 by pressing the following sequence:

MUTE 4 7 6 8 7 #
8 7 6 #
MUTE 73738 # * #

This sequence works in that it asks me to enter what Group the phone should be in. Once it's in Group 876 you reboot the phone and it pulls in the 46xxupgrade.scr which has the line;

IF $GROUP SEQ 876 goto DEFVPN
goto NOVPN

#DEFVPN
GET 46xxvpn.scr
goto END

#NOVPN

Now, when the phone is rebooting, it shows that it's pulling in the 46xxupgrade.scr but never shows that it's then pulling in the 46xxvpn.scr and the subsequent vpn firmware.

Has anyone done this upgrade to an IP phone before, or have any ideas?

Thanks in advance

 

[rjstua]

I'm surprised noones converted an IP handset to the VPN firmware, or is there a very good reason not to do this?

 

[Maxwell1001]

are the correct bin files for the VPN phone in the manager directory

when you pasted the

IF $GROUP SEQ 876 goto DEFVPN
goto NOVPN

#DEFVPN
GET 46xxvpn.scr
goto END

#NOVPN

into the 46xxupgrade.scr document did you put it at the top,before any other information?

 

[rjstua]

All the files required are in the correct dir, but I will double check.

The code was already in the 46xxupgrade.scr file so I've assumed it's in the correct place. It is below a chunk of version info and supported handsets, but above any actual code.

It's like the check IF$ GROUP SEQ 876 goto DEFVPN is returning a false and just continuing through the 46xxupgrade.scr rather than the 46xxvpn.scr

I'm thinking of changing the check to

IF $MODEL4 SEQ 5610 goto DEFVPN

just incase it's failing on GROUP check. I would hope it wouldn't fail on the MODEL check!

 

[rjstua]

Ok I'e checked and all the required files are in the Manager directory.

I changed the check in 46xxupgrade.scr so that it would update any 5610 phones to VPN firmware(we only have one of these in the office so it was safe to do so), it still used the normal firmware!

I then deleted the 46xxupdate.scr, renamed the 46xxvpn.scr to 46xxupdate.scr(as per Avayas Tech Tip 205) and it still uses the normal firmware!

I've checked IPOffice and the working dir and binary dir is the correct directory(c:\program files\avaya\ip office\manager\) so I'm kind of confused now!

Any suggestions?