Upgraded Legend from ver4 to ver7, now can't DID on TieLine

[robsys]

We recently replaced the processor in our ancient Legend system. At the same time we inserted an 800 GL-ID module at Slot 1 and renumbered the system. Our inter-plant tie lines moved accordingly from 817-820 to 825-828. After all of this, the two external plants can't directly dial an extension when comming in on the tie lines. This plant (the one that got the upgrades) can still dial extensions at the other plants without trouble ... for example dial 6 for tie line, then dial 1 for plant 1, then dial extension 490. Have already asked the phone techs who installed the system .... they are stumped.

 

[tdaugirdas]

Hopefully you had saved your Legend R4 programming to a backup file in WinSPM - that you then coverted to a Legend R7 backup file - and you then restored that converted backup into the new processor - BEFORE you did the board renumber. There would have been NO NEED to do a system renumber - since the 800 module has no extention ports. If you did not follow these steps - and still have a WinSPM version of the old R4 file available - I would follow the above steps.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[dagwoodsystems]

Tom is absolutely right.

The only other thing I can think of is that the guys flipped tip and ring on the lines going to the 800DID. On INBOUND calls, the local switch is the one responsible for sending the -48 volt "wink" signalling. If tip/ring are switched up, wink will not be generated and all the remote will hear is silence.

 

[robsys]

Thanks for the response guys. I had several backups, but the new board would only partialy read them (we suspected too big a difference between versions). I also had system config printouts that we used to reprogram the holes in the system after the restore.... when I compare the stuff between old and new on these trunks ... they look the same. Tip and Ring were not switched on the cables either. When the folks from the other plants Dial 6 (for the tie line), then 2 for this plant, they go straight to the operator .... not to the attendant (just wanted to make that clear). I had read there are significant security enhancements between ver 4 and ver 7 that default to not let remote sites dial directly in .... I assume this is the problem, but don't know where to look.

 

[tdaugirdas]

Like I said earlier - I would restore your earlier (original) backup - and it will probably correct your problem. IF you have a backup from the R4 version of the system in WinSPM - then Step1 is to use WinSPM to CONVERT that backup to Legend R7. Once you have that - put the system back in the version it was prior to adding the 800 GS/LS card in Slot 1 - i.e., shut it off, remove the 800 module - put the modules back just as they were in the R4 system. The only new module should be the new processor. Default the new processor with a full system erase. Now connect via WinSPM - and restore the CONVERTED version of the original backup file. Do another backup to both the PCMCIA card and WinSPM. Shut the system down - install the 800 module in slot 1 - and shift the other modules to the right. Restart the system and do a board renumber only (menu, system program, exit, system, board renumber). Now do another set of backups. Your system should now be operating under Legend R7 with all programming - just the way it was - plus the system will recognize the added 800 module. If the system was in Hybrid/PBX mode - you will need to check the lines in Pool 70 - and remove any non-used ones in modules after the 800 module. Otherwise you will get occaisionally get dead/non-existant lines when you press 9. You also need to remove any unused lines from the Operator extention. That's it.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[2BAvoice]

Did I miss something? Why did you put the new module in slot 1 instead of the next available slot to the right of existing modules?

 

[DTGMI]

As Tom recommended . you need to revert back to existing R4 SW load programming and then convert it properly. The steps to take - if you have WINSPM software - I think at least Version 5 or 6 is required for Legend R7 conversion or connections - are as follows.

Power down your Legend switch. Swap out processors again - put your latest backup-memory card into the old processor - remove the 800 card (put system back to pre-upgrade config) - then power back up. Connect with WINSM and do a backup via WINSPM to your hard drive. Power down the switch and swap the processors again and 800 card and DON'T try to restore the old programming to the new processor via the old memory card. It is to be done thru WINSPM conversion.

Power back up the switch and connect via WINSPM and select the Convert option - select the file name of the backup you just did and saved and convert it - selecting the R7 version as the convert to version. When the conversion is complete - restore it to the new processor. Processor should reboot and load the new translations but if it doesn't, just power down the switch again and back up and converted translations with load properly.

DON'T DO A BOARD RENUMBER - You should be good to go.

I think what happened is that your (4) TIE line extensions 817-820 changed to 825-828 so your remote locations weren't dialing the correct TIE extensions ??? Sounds like your had direct tie extension programming from remote locations and with ext #s changing ... the remote switches are confused???

 

[kwing112000]

when you restore from the converted file it takes a long time. Dont think there is something wrong if it takes more that 1 or 2 hours.

 

[DTGMI]

Never had that experience even with large 3 cabinet switches????

 

[kwing112000]

It seems every time i have restored a config it has taken a min of 45 minutes. Maybe i was doing something wrong but i just wanted to throw it out there that it can take a little while to complete.

 

[robsys]

Hey guys .... One of the last posts: "I think what happened is that your (4) TIE line extensions 817-820 changed to 825-828 so your remote locations weren't dialing the correct TIE extensions ??? Sounds like your had direct tie extension programming from remote locations and with ext #s changing ... the remote switches are confused???" Might be useful .....
All of the suggestions of restoring and converting old files .... we had tried/done before I posted this in the first place. We had several backups, we tried running the converter in SPM, it would finish but when we checked the system only about 30% of the programming was there so we opted to finish the programming manually from printout copies. Numerous times I have compared the current / previous programming of the TIE lines in question, all of the settings are identical. But as one of the previous posts states, maybe it's an issue with the remote exchanges. How do I check?
Thanks!

 

[DTGMI]

Your probably correct in that when you dial out on a tie line from your upgraded Legend switch - the changes to your Tie line extension numbering doesn't affect your dialing schema to your outside plants. But those plants dialing in probably are affected by the Tie Line extension renumbering. I would check this out as it seems to be the only programming changes made. Upgrading to a new SW load shouldn't have cause a loss of Tie Line functionality.

 

[SYQUEST]

In lite of the last post from DTGMI, it might be a good idea to review the NETWORK REFERENCE document, unless you have already done so, because "Networking" did not exist in version 4 software, it was introduced in version 6 software.

In addition, there were numerous other changes that may affect some of the features you are using or how they operate between systems. The version 7 Feature Reference includes a feature interaction section for each feature.

Hope this helps!

....JIM....

 

[DTGMI]

Yes - download the Admin PDF manual for Legend R7 from Avaya's website- go to support then documentation the L for legend and select your release # - 7 and all docs will be there for download. Click on the doc you want and when the choice comes up for PDF or ZIP - right click the PDF choice and from the drop down menu - choose SAVE TARGET AS and save the file to your local drive etc. Remane as seems easier for you to remember.

 

[robsys]

Yes, I have already reviewed the latest manuals for the new version. One thing that had caught my eye was statements about adding more security on tie lines in an attempt to limit outside calling ...... I've looked at various things, but have found nothing to enable/disable the ability for remote sites to dial extensions directly on this system.