Upgrade to Symposium 4.2

[george6156]

Hi,
We just upgraded to Symposium 4.2 and Succession 3.0. Now some of our agents get loud beeps in the phone when they used to get a quiet beep in the headset. Any ideas? Here is a prt of an agent who is getting this:


TN 8 4
DATE
PAGE
DES

DES 077A
TN 008 0 00 04
TYPE 3905
CDEN 8D
CUST 0
FDN 7777
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN

CPND_LANG ENG
RCO 0
HUNT 7777
LHK 1
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 5 6 9 10 11 12 13 15 16 17 18 19
SFRB 1 2 15
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB 0 1
CALL FORCE DELAY TIMER: 4 SEC
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 3031 0 2622
AGN
01 SCR 7622 0 MARP
CPND
NAME First Last
XPLN 21
DISPLAY_FMT FIRST,LAST
02
03 DWC 3031
04 ADL 16
05 ADL 16 #0
06 ADL 16
07
08 MSB
09 NRD
10 EMR
11 ASP
12
13
14
15
16
17 TRN
18 AO6
19 CFW 16 7593
20 RGA
21 PRK
22 RNP
23 SSU 0001
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 11 OCT 2004


NACT

 

[thokern]

It seems that you accidently activated the feature call forcing which can be found in SCCS under "call presentation". This feature usually works together with some Meridian Prompts in LD 23 (FORC and all prompts which point to Call Forcing). Thi has nothing to do with your upgrade!!! Have success.

 

[asodoma]

George, did you fix this problem?? We have just upgraded to Suc 3.0 and have the same problem....

Thanks.
Al

 

[george6156]

Its resolved but I don't remeber what the solution was. I think Norstan upgraded the firmware on the phones, 3900s.

 

[tekice]

you need to apply a patch on the succession not sure the handle number but that is how we have cleared this problem sevral times

 

[mikeyb123]

are nortel still pushing 4.2?????



It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[sandyml]

(If you are referring to Symposium Call Center Server)

No, 5.0 is the current SCCS release. Rls. 6.0 (now called Contact Center) will be out in November.

 

[Flower0509]

Hi, if your agents are using M39XX, pls ld 32 to force download their firmware version when these calls are forced answer.

 

[asodoma]

I tried to upload the 3905 firmware with some success. That fixed a few phones. That

The patch that was mentioned above is mentioned in Solution ID: NORT161198. It says to "Install PEP mplr17890." 17890 is already part of
DEPLISTPAK ISS3:1OF2 TERMINALS 18/08/05 p18004a3.cpt, which is on our switch.

I don't know, I guess Nortel will have to figue it out...

Al

 

[Stagemusic]

Firmware release 18 and 33 provided for that audible tone and it is very annoying. The latest rls (82 I think) gives you the flexibility in the Options menu to restrict it. Check the firmware version for your phones in LD 32. FSUM will give you how many phones have each rls. This is not broken down by individual phone however. It is just a summary. To find out a particular phone you have to use FWVU lscu.