Hello,
I am in the middle of upgrading SCCS 5.0 (Windows 2003) to AACC 6.2( new server). As there is no direct upgrade path for Nortel symposium 5.0 to Aura contact center , I would use Nortel CC 6.0 (Windows 2003) in middle to reach AACC 6.2 upgrade path
( We had a site where CC 6.0 was running. Recently it was upgraded to AACC 6.2, I am following similar path).
Choosing a recommended path in the documentation,I would have a single server with Nortel CCMS 6.0,LM and server utility .
I installed Nortel CC 6.0 , during installation i opted for upgrading from "5.0 to 6.0" option in set up options.
SCCS 5.0 DB back up was restored to Nortel CC 6.0 at the end.
Then I installed CCMT tool "AvayaAura_CCMT_6.2.102.0-0347_ServicePack.msi" on CC 6.0 .After installation, i launched it ,choose Application type as " CCMS 6.0" and specified a backup location. The export process finished with message "backup finished successfully".
On the AACC "Database maintenance "tool, i defined backup location. (with details of Drive letter, UNC path, user account, password ).
But When I tried to restore to AACC , it fails . I noticed in "CC_DBMaintenance" log file the following message
"back up file O:\CCMS_CONF\DATA\Backup_CCMS_CONF_DATA_CC7.bkp not found".
I rechecked output folder of CCMT tool , however I couldn't find folder structures mentioned as in logfile and any files with bkp file extension.I could only find a single folder with name"update" and lots of text files and fmt files in the CCMT tool output.
Any suggestions?
I am in the middle of upgrading SCCS 5.0 (Windows 2003) to AACC 6.2( new server). As there is no direct upgrade path for Nortel symposium 5.0 to Aura contact center , I would use Nortel CC 6.0 (Windows 2003) in middle to reach AACC 6.2 upgrade path
( We had a site where CC 6.0 was running. Recently it was upgraded to AACC 6.2, I am following similar path).
Choosing a recommended path in the documentation,I would have a single server with Nortel CCMS 6.0,LM and server utility .
I installed Nortel CC 6.0 , during installation i opted for upgrading from "5.0 to 6.0" option in set up options.
SCCS 5.0 DB back up was restored to Nortel CC 6.0 at the end.
Then I installed CCMT tool "AvayaAura_CCMT_6.2.102.0-0347_ServicePack.msi" on CC 6.0 .After installation, i launched it ,choose Application type as " CCMS 6.0" and specified a backup location. The export process finished with message "backup finished successfully".
On the AACC "Database maintenance "tool, i defined backup location. (with details of Drive letter, UNC path, user account, password ).
But When I tried to restore to AACC , it fails . I noticed in "CC_DBMaintenance" log file the following message
"back up file O:\CCMS_CONF\DATA\Backup_CCMS_CONF_DATA_CC7.bkp not found".
I rechecked output folder of CCMT tool , however I couldn't find folder structures mentioned as in logfile and any files with bkp file extension.I could only find a single folder with name"update" and lots of text files and fmt files in the CCMT tool output.
Any suggestions?