Upgrade to 9.1.7 voicemail issue

[mojoputter]

Upgraded our demo IPO to 9.1.7 it was 9.1.6 and after upgrading the VMPro to 9.1.7 I can't get voicemail to work, its on a Windows 10 box. When I'm logged into the VMPro it shows that I'm connect to the right IP address but it is showing no users. I dial *17 it say Unobtainable, press the Message button it says VM is not running. The VM service is running though. System Status is saying Voicemail Type=none. Firewall is turned off. Seems like my Windows box may be blocking something, just don't know what

 

[budbyrd]

Looks like you're not completely connected, unless the name of your system is IP Office. I have noticed it takes a while to get VM Pro and the IPO to talk in this version. It will come up with the IP and a few minutes later get the name and start working.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[mojoputter]

I didn't notice that, but it has been about a half hour since its been connected.

 

[mojoputter]

Just talked to the tech that installed the initial demo IPO and VM, they changed the VM password and didn't let any of us know, once I got them matching the sum bee-aach came right up.

 

[joe2938]

any vendor that would change our passwords and not tell us would no longer be our vendor

 

[amriddle01]

Of course Avaya could bring some kind of prompt up to indicate a password mismatch as oppose to just giving a confusing partial connection.....if they could be arsed

 

[njnicka]

Try erasing security settings, usually does the trick.

 

[amriddle01]

He's already in...

 

[mojoputter]

Funny thing is Joe2938, we are the vendor and this issue was with our demo IPO, just an absent minded tech that created a VM password and didn't let the rest of know.

 

[IPGuru]

MoJoPutter are you sure it was a Tech?

I have recently seen an upgrade where I had to set the VM Password afterwards & I know it was not changed by the eng during the upgrade.


Do things on the cheap & it will cost you dear

 

[amriddle01]

Indeed, upgrades and downgrades corrupt the security settings just for shits and giggles these days

 

[IPGuru]

Hey if it all worked perfectly us techs would be out of work ;-)


Do things on the cheap & it will cost you dear