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Upgrade 3.2.55 to 3.2.61

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Spekkert

Programmer
Feb 19, 2008
51
NL
Hi Guys,

I just updated an IP Office 406v2 from 3.2.55 to 3.2.61. The customer had some problems with softconsole, this is the reason why we updated the system.

The customer now has problems with call transfers, but not with every transfer. When the receptionist transfers a call to a user she gets a connection but when she completes the transfer, the call is put on hold. This happens randomly over different modules.

does anyone have a idea of what this could be.

Greetz
 
I have an outstanding ticket with Avaya for the 3.2(37) user CD. Phone Manager completes a transfer when the Hang Up button is pressed. It makes it impossible to bring back a supervised transfer as you can't hang up on the transfer target extn.

Maybe related, not sure. The site doesn't have SC.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office


Fooball is not a matter of life and death-It is far more important!!!!
 
Thanks Jammie77

This problem is not only related to the SC all the hardphones (5402 and 5410) have he same problems. The strange thing is that it doens't happen every time. When you want to comlete the transfer and you hang up the phone the call is put on hold.

Any idea's
 
Go to 4.1. Much better.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office


Fooball is not a matter of life and death-It is far more important!!!!
 
jammie77,

the problem is that i cant go to version 4.1 because this is a multi site. As I understand from AVAYA I can go to version 4 but not version 4.1.

In addition to the problem this is what I see when the IPO boots in Hyper terminal. Particulary the following is repeating itself very often:

ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1

Has anyone had this before, and know what it is?

Here's the complete Hyper Terminal capture:

FPGA Version 0xFCre not readymp_PC
CPLD Revs: 0xC1 0xD4re not ready
CardID: 0x3A Modules: 0x69yf85bc2 start=fef85a
tones a
Expanding MPPC image ...
tones are no

Platform::Discover Possib
NoCacheStaticHeap=4031852 NoCacheDynamicHeap=359060 Overflow=0
IPOFFICE: Mon 2008/3/10 17:12:26 FreeMem=47710508t=
Constructor StaticHeap=-60606500 DynamicHeap=50324240Falc 1, CLK_CTL 0x04 cfg newer than sw size=3
Firewa
Factory Test Status 00000001nt State Chan
Checking WAN
Product Variation Status ffffffffc module...iscover
Small Office Gateway Status ffffffffad - cfg newer than sw
1: PCM=12a9 A
RTC not initialised or reading is incorrect , Initialise ... no
3: PCM=2891 ALaw=b19 start=fef85a08 no
4: PCM=1e31 ALaw=
found FLASH file: ..\modem\zmbin004.s37, len=790 newer than
6: PCM=fffff434 ALaw=12
tones are
found FLASH file: ..\modem\mcode.bin, len=40000
ptr=
8: PCM=ffffd6ee ALaw=31ine
Re-programming FPGA ...Huurbj::Warning record
FPGA Version 0xfeueue to TeamIntru
DCP interface (Hatric v4) detected ACDQueue to Leeg2tion::Using Defa
htl 00010000 hth 20600000Ambt kand85a08ffserve set
Broadcom Switch Mode was 0xf5 now 0xf6ord under read - cfg newe
Added ACDQue
EthChipRevId: 0x37 EthPhyId: 0x00370037tio

LOOPTESTe:Warnin
Added ACDQueue to
MODULES=0x69d start=fef8
SLOT A: Dual PRI30 Module AddedBG


Alarm Logging enabled (max entries=8, in use=2)y
Firew
#5: port=&fef49f14 renderer=&fef42b8c sequencer=&00000000.ies=251, in use=99)
tones are not readyw size=3 depth=1æþø
TDMLink 4
N
#6: port=&fef49064 renderer=&fef429ec sequencer=&00000000. Possible LAN Attached Units...
ConfigObj::W
Constructor StaticH
#7: port=&fef481b4 renderer=&fef4284c sequencer=&00000000.4 ALaw=69

Expa
Factory Test Status 00000001alc 1, CLK_CTL 0x04a08
[2J
No Modem fittedion Status ffff
VComp chips detected as 481 (0xffff read at 0x400800f0)ay Status ffffffffarting IPSec module...bb ALaw=eb

Vcomp_PCB0: Found voice compressor 0orrect , Initialise ...a
7: P
1: PCM
Vcomp_PCB0: Found voice compressor 1CM=2280 AL
found FLASH file: ..\mode
Vcomp_PCB0: No voice compressor 2st
4: PCM=1e31 ALaw=8bCallSystem
Vcomp_PCB0: No voice compressor 3ode.bin, len=40000PCM=fffff434 AL
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1quencer=&00000000.c port 4113
Config Write Completedhip version: V1.
ptr=fef85c1e start=fef85a08 #1: port=&fef4a66c rend
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
CardID: 0x3A Modules: 0x

LINE
#2: port=&fef497bc rend
ptr=fef85ba5 start=fef85a08000000.FMR2=83nsion complet
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1t=&fef4890c renderer=&fef42ecc sequencer=&00000000.83ging enabled (max
ptr=fef85b70 start=fef85a08ze=8 id=
ø3
Programming

ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1p_PCB0: No voice compressor 5 FLASH file: ..\vcomp\48105ak.310
VComp_PC
ptr=fef85b59 start=fef85a08able = 10 file: .
found FLA
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
RTC
Re-programming FPGA
found FLASH file:
Unit warm start = 0n, len=
ptr=fef85af7 start=fef85a08arting DHCP Server...ed
f
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1=FFFFFF00 file: ..\vcomp\482ak.311.09, len=10ef6
CREA
Configurati
ptr=fef85bed start=fef85a08FLASH...file: ..\vcomp\4820
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1A
TDMLink 2 Online FPGA ...AL DCP
TDMLink 3 OnlineFPGA Version 0xf
Con
ptr=fef85bf1 start=fef85a08t version 3.2(55)cted
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1ead - cfg newer than sw size=3 depth=1now 0xf6DE strings
ptr=fef85bec start=fef85a080x37 EthP
ptr=fef85be6 sta
Programming FPGA ...tus ffffff
ptr=fef85bc1 start=fef85a089f14 renderer=&fef42b8c seq
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1

#6: port=&fef49064 renderer=&fef429ec seq
ptr=fef85bbf start=fef85a08: Foun

Alarm Logging enabl
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1er=&fef4284c sequencer=&00000000.tries=251, in use=97)mpressor 3
ptr=fef85bc3 start=fef85a08comp_
No Modem fittedap=403
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
Constructor Stat
Vcomp_PCB0: Found voic
ptr=fef85bec start=fef85a08
found FLASH file:
Vcom
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1mp_PCB0: No voice compressor 2f = 0ecMng::Starting IPS
RouteSys
Vcomp_P
ptr=fef85bef start=fef85a08ff
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=12 is not configured - addin
SLOT B: ISDN BRI Module Added (must be quad
ptr=fef85bc0 start=fef85a08onfiguration::WARNI
BRI DSP
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1p version: V1.5
IPOF
Configura
PotsExpModule created DC
ptr=fef85bc0 start=fef85a08::ConferDSP (base=0x4003140
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1unt=#8.0 V2 is not configured - adding
#0: port=&fe
ptr=fef85be7 start=fef85a08quencer=&00000000.ion::WARN
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1 #1: port=&fef4a66c renderer=&fef4320c sequencer=&00000000.n::WARNIN
ptr=fef85c57 start=fef85a08configu Version 89tected 4
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1er=&fef42b8c sequencer=&00000000. 2 Erase (NV
4: PCM=1e31 ALaw=8b
ptr=fef85bee start=fef85a08aw=eb
#6: port
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
FPGA Versi
8: PCM=ffffd6ee ALaw=31
#7: port
ptr=fef85c2a start=fef85a08c sequencer=&00000000.tem::
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1dem fitteduct Variation S
VComp chips detected as 481 (0xffff read at 0
ptr=fef85bbe start=fef85a08
A
ISDN Line 5 Setting T
ConfigObj::W
ptr=fef85beb start=fef85a08fg newer than sw size=3 dep
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1WAR
ptr=fef85be6 start=fef85a08updated list size 0
ConfigObj::W
ptr=fef85bf0 start=fef85a08fg newer than sw size=3 dep
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1P..
ptr=fef85bbf start=fef85a081 0xD4
Re-progr
ConfigObj::W
ptr=fef85bec start=fef85a08fg newer than sw size=3 dep
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1 ch
ptr=fef85bc6 start=fef85a08ax entries=8, in use=2)
ConfigObj::W
ptr=fef85ba9 start=fef85a08fg newer than sw size=3 dep
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
ptr=fef85c1e start=fef85a08NoCacheDynamicHeap=359060 O
ConfigObj::W
ptr=fef85bbe start=fef85a08fg newer th
ConfigObj:
found FLASH file: ..\vcomp\48204ae6.311.09, l
ptr=fef85b17 start=fef85a08ingsor 4
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1ice com
DCP interface (Hatric v4) detectedion::WARNING Unit DI
ptr=fef85b17 start=fef85a08hth 20600000
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1=1 de
EthChipRevId: 0x37 EthPhyId: 0x00370037
C
ptr=fef85b17 start=fef85a08DULES=0x69
SLOT
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1BRI Module Added (must be quad!)re type 5:Warning record under
ptr=fef85b1c start=fef85a08: 40020280System::NEW LINE
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1Modul
PotsExpModule created
ISDN Line 6 Setting
ConferDSP::ConferDSP (
ptr=fef85b20 start=fef85a08
ptr=ffe4

ptr=fef85bdc start=fef85a08m C
VComp chips detected as
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
Vcomp_PCB0: Found voice compressor 0
ptr=fef85b7a start=fef85a08: Found voice compressor 15
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
ConfigObj
Vcomp_PCB0: No voice compressor 3mLocale
ptr=fef85baa start=fef85a08comp_PCB0: No voice compres
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1

Programming
VComp_PCB0: Num VComp channels availa
ptr=fef85bc4 start=fef85a085e
S
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1g
Unit warm start = 1letecfg newer than
RouteSystem::Sta
ptr=fef85ba4 start=fef85a08TEST[2JAlarm Logging enable
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1size=1 depth=2
ptr=fef85ba4 start=fef85a08
found FLASH file: ..\platf
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
ptr=ffe45f3a start=ffe45f0f

found FLASH fi
ptr=fef85ba4 start=fef85a08
CREATE UNIT DIGITAL
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1chan=0
ISDN Line 7 Setting TEI to
ptr=fef85ba4 start=fef85a08
LAN1 c0a82a01
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1SNMP::SNMP Server is disabledng TEI to 0depth=2
ptr=fef85ba4 start=fef85a08Trapper::SNMP Trap Generato
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
ptr=fef85ba4 start=fef85a08ware Version (4.1(9)) Atm
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1: Bcha
Ethernet Switch: PortId=0520, Phy
ptr=fef85ba6 start=fef85a08
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
CPU Revision 0x0502m6b start=ffe45f63
ptr=fef85ba9 start=fef85a08T-X
Multi-Sector Erase:
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1..............................................................
ptr=fef85c35 start=fef85a08
[2JLOOPTEST[2JAlarm Logging enabled (max entries=8, in use=0)
ptr=fef85bc1 start=fef85a08
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1=(slot=4
Audit Logging e
ptr=fef85bad start=fef85a08use=10)ead - cfg newer than
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
AtmHandler: Cre
NoCacheStatic
ptr=fef85c50 start=fef85a08eap=198732 Overflow=0Handle
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
ptr=fef85bda start=fef85a08

ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1h=2DHCP o
Loaded NVConf
ptr=fef85bc8 start=fef85a08
found F
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
AtmHandler: CMRestart for line
ptr=fef85bc2 start=fef85a08PGA ...qualiser OFFd - addi
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
AtmIO3:
DS expansion (Hatric v241) detectedAtmIO3:
ptr=fef85bef start=fef85a08
x˜þø
Programming FPGA .
Addi
ptr=fef85b53 start=fef85a082.168.99.0.................
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
Configuration::AddCfgIPRoute C0A8
ptr=fef85b53 start=fef85a08f
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
ISDN Line 5 Setting TEI to 0F
Peb:
ptr=fef85b4e start=fef85a08.3ad - cfg
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
F

Received BOOTP Re
ISDN Line 6 Set
ptr=fef85b51 start=fef85a08
ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1
TFTP Load Start











CallSystem::NEW
ptr=fef85b4d start=fef85a08









ConfigObj::Warning record under read - cfg newer than sw size=3 depth=1entries
Peb::Co
ptr=fef85b51 start=fef85a08
Checking WAN MODE
IPSecMng::Starting IPSec module...tform does support UNICO
ConfigObj
0: PCM=fffff8f4 ALaw=69ead - cfg newer than sw
1: PCM=12a9 ALaw=87
2: PCM=2280 ALaw=b4m Locale: nld, Syst
3: PCM=2891 ALaw=b13 start=fef85a08
4: PCM=1e31 ALaw=8bsati
ConfigObj::War
5: PCM=07bb ALaw=ebad - cfg newer than
6: PCM=fffff434 ALaw=12ld, 2
7: PCM=ffffd8db ALaw=36ld, 2
ptr=
RasServer::Starting...
Added ACDQueue to TeamZorg
Added ACDQueue to TeamHuur
Added ACDQueue to TeamIntrum
Added ACDQueue to Leeg2
Added ACDQueue to Ambt kand
Added ACDQueue to TeamAmbt
Added ACDQueue to Systeembeh
Added ACDQueue to TeamRol
Added ACDQueue to TransIBG
Added ACDQueue to Boekhouding
Added ACDQueue to CallCenter
Added ACDQueue to Azivo
SNMP::Starting SNMP Service...
SNMPServer::SNMP Server bound to UDP port 161
SNMPTrapper::SNMP Trap Generator bound to UDP src port 4113
Inband Exception Handling Enabled
Initialisation complete starting TA

LINE 1 IS DOWN
Slot A, Falc 1: LOCK RAI crc=1 set=0 FMR1=4a FMR2=83
LINE 2 IS DOWN
Slot A, Falc 2: LOCK RAI crc=1 set=0 FMR1=4a FMR2=83
 
Have you tried having the user hit the transfer button to complete the transfer instead of hanging up? Also to bring back the assisted transfer you should be hitting drop, not hanging up. Drop will put the call on-hold at your location and allow you to reclaim it instead of completing the transfer.

Kyle Holladay
ACA-I, ACA Call Center, ACS-I, ACS-M, TIA-CTP, MCP/MCTS Exchange 2007
ACE Implement: IP Office

"If it worked the way it should you wouldn't need me
 
kholladay,

We tried both hanging up and the transfer button, but both don't work. The strange thing is that it doesn't happen all the time, it's about one third of the transfers that have this problem.

 
Start sending Monitor traces and SC debugs to Avaya me thinks.

For kicks oyu could try install 4.1 SC and see if it goes away. Worked for me in the past.

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office


Fooball is not a matter of life and death-It is far more important!!!!
 
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