Up grade process of ip office

[tfisher7us]

I have an ip office 500v2 at 9.0 and the customer wants to upgrade a remote site but when we start the upgrade and it starts transferring the files prior to starting the upgrade it takes for ever. My question is if I let them transfer and then decide to do the upgrade at a later time can I hit no when it asks proceed with upgrade then come back tomorrow and start the upgrade and not have to transfer files.

 

[amriddle01]

If the system files take that long, the post upgrade files will take forever and the phones will likely be inoperative during this phase, Are you using dial up?

 

[amriddle01]

And No, it will erase those files if you don't upgrade

 

[tfisher7us]

Thanks. I'm not sure what they have they are a new customer for us. I thought that is what would happen I just needed confirmation. I'm going to get them to load the new manager on a pc at the site so it won't have to go across the network.

 

[joe2938]

you are going to trust your customer to do this, good luck with that

 

[tfisher7us]

Yes I know the upgrade goes at a faster pace on the local LAN than it does over the WAN.

 

[mforrence]

When we're in this situation, we ship a PC to customer with pre-installed remote access software. We ask them to connect it to their network and turn it on. An off-lease PC costs $150 +/-, and provides us with a stable platform for support.

Mike Forrence

http://www.goteamvox.com