Unusual Print Error

[Cafi]

Hello, I am recieving an unusual print error, I have tried to search the net for some information on the error but have not had any luck. The error is:

The instruction at "0x013421f5" referenced memory at "0x013421f5". The memory could not be "read". Click on okay to terminate the program.

Anyone run into anything like this before? Thank you.

 

[Michael52x]

Well, it is a memory error! Could be firmware.
What printer? It does not matter, really. Pull the memory chip[s} and start unit. Add chips untill you get the error again. Is this from a specific app?


"Impatience will reward you with dissatisfaction" RMS Cosmics'97

 

[DansDadUK]

I don't think that this is anything to do with the printer itself.

I'm assuming that the error message is reported on the user's PC, indicating that the error is within a printer driver, or some supporting DLL perhaps.

First establish whether the driver you are using is one built-in to the Operating System (in which case a Windows forum might be a better bet), or one of the (HP?) vendor-supplied ones (in which case find out if there is a more up-to-date driver available).

 

[hpwizzard]

Have a look into the eventlog of windows (Start-> Control Panel -> Administrative Tools -> Event viewer) for an explanation/description of the issue.
M$ has a bunch of various explanations to that issue :

http://support.microsoft.com/kb/262490

http://support.microsoft.com/kb/267858

Did you try with another driver ? Try swap from PCL to PS or the other way around.

 

[Cafi]

Thanks for info guys. The error does come on the users machine when she prints from Adobe. Only Adobe though, everything prints okay. I figure it must be an adobe issue. I have checked the "Emit passthrough PostScript when printing" in the General section of the Preferences before I posted my message and it seems to be okay although I don't think that was the correct way to solve the porblem. I was just basically trying to play darts in the dark in a hope to find something. I will keep you all updated on my progress. Thank you...