Unprogrammed Telephone - cannot register.

[acford]

Hello,

We are running 3300 ICP, I have a device that when plugged into the network displays 'Use Superkey To SEND PIN'.

I can see the device (MAC Address) in the Telephones - Unprogrammed form with a registration reason of unknown.

I have tried the Feature Access Codes to login / assign the phnoe but it does not work...

The original extension may have been removed from the system, could this be the problem? I need to get the device up and running with it's original extension.


Thanks
Andrew

 

[acford]

It is ok, I fixed it... had to re-add the ext in the User COnfiguration page and assign the MAC address...