what software level, in 4.5 you've always got the resetPW command in PDT. If not the password can be found out in PDT but you will have to contact a vendor for this.
just a note to the OP (original poster) - you won't get much info on how to reset the pwd on a Nortel system here. Hackers tend to lurk in boards like these, so giving out such instructions is usually not a welcome practice.
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