Unknown error softphone

[amyygt]

Greetings all,
This client has an IPO version 9.0.5 to use the softphone does not work.
The message we see in the figure appears.
In addition to the IPO have a VMPro and One-x-Portal in versions 9.0.5
Any idea or something that has been overlooked for this version 9.0.5
The client has a Win7 32bit operating system
I appreciate your help and suggestions [

 

[nnaarrnn]

Do you have the correct user license? Is "Enable Softphone" checked?

 

[amyygt]

yes, I have enable softphone HTTP provisional √
and licenses are power user and teleworker

 

[nnaarrnn]

try temporarily turning off th windows firewall