Unknow line hangs up

[geck8]

Hi All,

My problem is the following:
The lines stochastically hanged up at big traffic. The used trunks are always another. Nothing systematically. The same thing about this case is the big calling traffic.
I haven’t found any usable information in the IPO Syslog files.

About the CC config:
IP 412 3.1(48)
Telephones: 4621SW+
I don't know the type of the used switches

I think the problem is on the switches, but in the log file of the switches looks like right.

Thanks in advance!

 

[PlatinumGuy]

Is it just me.....................?

ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[kwing112000]

Me Too? Could you give a little more info this doesnt give us anything to go on.

 

[geck8]

Thanks for your replies!

I've found the following messages in the IPO SysMon log:
58932556mS CMCallPkt: v=23
CMReleaseComp
Line: type=Q931Line 5 Call: lid=5 id=23 in=1
BChan: slot=1 chan=19
Product Unknown
Cause=38, Network out of order

I'm sure, this made the line broken.
But I don't know where is the source of this problem!
In the IPO PRI board or in the service provider NT unit?

Thanks in advance!

 

[tlpeter]

here is a little explanation

Cause No. 38 - network out of order [Q.850]
This cause indicates that the network is not functioning correctly and that the condition is likely to last a relatively long period of time e.g., immediately re-attempting the call is not likely to be successful

for more help you need to add more of the trace and turn on layer 1 and 2 at the tab isdn



ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[geck8]

Thank you TlPeter!

I've turned on the ISDN layer 1 & 2 options.
When I'll get some usable information, I'll post it, because I'm afraid of I haven't got enough knowledge to analyze those entries.

 

[geck8]

Dear All!

I've recorded the following log in the Sysmon:


4965529mS CD: CALL: 1.15.1 BState=Connected Cut=1 Music=0.0 Aend="Line 1" (33.27) Bend="" [VoiceMail] (0.20) CalledNum=Short Codes.ugyfel_2006 () CallingNum=0696224398 () Internal=0 Time=49 AState=Connected
4965532mS CD: CALL: 1.15.1 BState=Connected Cut=3 Music=0.0 Aend="Line 1" (33.27) Bend="" [VoiceMail] (0.20) CalledNum=Short Codes.ugyfel_2006 () CallingNum=0696224398 () Internal=0 Time=52 AState=Connected
4965610mS CMCallPkt: v=24
CMInformation
Line: type=Q931Line 5 Call: lid=0 id=282962 in=0
Product Unknown
Display [1 IMPULZUS]
4965686mS PRN: Recv: RegistrationRequest c0a82b1a; Endpoints registered: 27; Endpoints in registration: 0
4968346mS PRN: Recv: RegistrationRequest c0a82b14; Endpoints registered: 27; Endpoints in registration: 0
4968501mS PRN: Recv: RegistrationRequest c0a82b0f; Endpoints registered: 27; Endpoints in registration: 0
4970434mS PRN: Recv: RegistrationRequest c0a82b20; Endpoints registered: 27; Endpoints in registration: 0
4972558mS PRN: Recv: RegistrationRequest c0a82b10; Endpoints registered: 27; Endpoints in registration: 0
4973296mS PRN: Recv: RegistrationRequest c0a82b13; Endpoints registered: 27; Endpoints in registration: 0
4975482mS PRN: Recv: RegistrationRequest c0a82b0d; Endpoints registered: 27; Endpoints in registration: 0
4977154mS CD: CALL: 5.15.1 BState=Idle Cut=1 Music=0.0 Aend="Line 5" (1.20) Bend="" [] (0.0) CalledNum=292 () CallingNum=0696556153 () Internal=0 Time=0 AState=Idle
4977154mS PRN: AdjustCount 1,0 -> cur=2 out=1 v=2 d=0
4977154mS CMCallPkt: v=15
CMSetup
Line: type=Q931Line 5 Call: lid=5 id=15 in=1
Called[292] Type=Unknown (0) SndComp Calling[0696556153] Type=Unknown (0) Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
HLC: hlc=Telephony maint=
BChan: slot=1 chan=20
Product Unknown
4977155mS CMTARGET: LOOKUP CALL ROUTE:105668 type=0 called_party=292 sub= calling=0696556153 in=1 complete=1
4977155mS CMTARGET: SET BESTMATCH:105668 length 0 vs 0 match= dest=.
4977155mS CMTARGET: LOOKUP INCOMING CALL ROUTE:105668, calling party is 0696556153. Using destination .
4977155mS CMTARGET: ADD TARGET:105668 number=292 type=0 depth=1 nobar=1 setorig=1
4977156mS CMTARGET: SYS SC:105668 292 3 92 sc=type=Dial code=2xx, num=.
4977156mS CMTARGET: LCR NOT MATCHED:105668 (cpn=292)
4977156mS CMTARGET: DIAL LINE:105668 GROUP=1 SUCCESS=1
4977156mS CMTARGET: LOOKUP CALL ROUTE:105668 returned 1
4977156mS CMCallEvt: v=15 State, new=Ringing old=Idle,0,0,Astate
4977156mS CD: CALL: 5.15.1 BState=Idle Cut=1 Music=0.0 Aend="Line 5" (1.20) Bend="Line 2" [Line 2] (0.0) CalledNum=292 () CallingNum=0696556153 () Internal=0 Time=3 AState=Ringing
4977157mS CMCallEvt: v=15 State, new=Idle old=Ringing,0,0,Astate
4977157mS CMCallEvt: v=15 State, new=Dialled old=Idle,0,0,Astate
4977157mS CD: CALL: 5.15.1 BState=Idle Cut=1 Music=0.0 Aend="Line 5" (1.20) Bend="Line 2" [Line 2] (0.0) CalledNum=292 () CallingNum=0696556153 () Internal=0 Time=4 AState=Dialled
4977159mS PRN: AdjustCount 1,1 -> cur=3 out=2 v=3 d=0
4977181mS RES: Tue 17/7/2007 14:37:23 FreeMem=16245452(235) CMMsg=9 (9) Buff=200 845 1000 1286 9 Links=6597 Elements=149
4977294mS CMCallPkt: v=15
CMProceeding
Line: type=Q931Line 2 Call: lid=0 id=282969 in=0
BChan: slot=35 chan=4
Product Unknown
4977297mS CD: CALL: 5.15.1 BState=Idle Cut=3 Music=0.0 Aend="Line 5" (1.20) Bend="Line 2" [Line 2] (35.4) CalledNum=292 () CallingNum=0696556153 () Internal=0 Time=144 AState=Dialled
4977298mS CMCallEvt: v=15 State, new=Dialled old=Idle,0,0,BState
4977298mS CD: CALL: 5.15.1 BState=Dialled Cut=3 Music=0.0 Aend="Line 5" (1.20) Bend="Line 2" [Line 2] (35.4) CalledNum=292 () CallingNum=0696556153 () Internal=0 Time=145 AState=Dialled
4977447mS CMCallPkt: v=15
CMReleaseComp
Line: type=Q931Line 2 Call: lid=0 id=282969 in=0
BChan: slot=35 chan=4
Product Unknown
Cause=27, Destination Out Of Order
4977447mS CMCallEvt: v=15 State, new=Disconnecting old=Dialled,0,0,BState
4977447mS CD: CALL: 5.15.1 BState=Disconnecting Cut=3 Music=0.0 Aend="Line 5" (1.20) Bend="Line 2" [Line 2] (35.4) CalledNum=292 () CallingNum=0696556153 () Internal=0 Time=294 AState=Dialled
4977448mS PRN: CALL: 5.15.1 Deleted leaving 9 CMCall objects
4977451mS CMCallEvt: v=15 State, new=Idle old=Dialled,0,0,Astate
4977451mS CMCallEvt: v=15 State, new=Idle old=Disconnecting,0,0,BState
4977451mS CALL:2007/07/1714:37,00:00:00,000,0696556153,I,292,292,Matav2,,,0,,""
4977452mS PRN: AdjustCount -1,0 -> cur=1 out=1 v=1 d=0
4977452mS PRN: AdjustCount -1,-1 -> cur=2 out=1 v=2 d=0
4977452mS CD: CALL: 5.15.1 Deleted

I'm sorry about this length log!
I hope this has the right information to find the bug.

Thanks in advance!

 

[ProviderReborn]

You should be getting Cause 16= Normal call clearing.

The explaination of the error you get is:
CAUSE 27 "Destination out of order" This cause indicates that the destination indicated by the user cannot be reached because the interface to the destination is not functioning correctly, i.e. a signalling message could not be delivered to the remote user (e.g. a physical layer or data link layer failure at the remote user, user equipment off-line, etc.).