Universe UM8000 Voicemail call recording questions

[Jason AKSales]

Hola everyone,
Quick question. We have a new install with a SV9100 and UM8000 voicemail. We have many phones setup with a call recording button (setup as 78 IN-SKIN CONVERSATION RECORDING) that when pushed will record the conversation to voicemail. I do have a few questions for those in the know.

1. How do you disable the notification beep that a call is being recorded? Alaska is a one party state and we do not legally need to notify people on the other line the call is being recorded.

2. How do you turn call recording on for internal calls, phone to phone? Currently recording works fine if you go out the PRI but internally the recording button does not start the recording.

I am pretty sure both of these are able to be adjusted some way as we had an older 2400 IPS with an older version of the same voicemail. Anything helps, thanks all.

-Jason

 

[belevedere]

MB 47-02-07 per mailbox is where you can disable the tone.
Live Record is not supported on Monitored calls, Conference calls or Internal calls.

 

[Jason AKSales]

Belevedere,
Thanks for the reply. We are not using inmail but the UM8000. You did get me to look into voicemail integration though and 45-01-06 Record Alert Tone Interval had 30 seconds in there. I kicked that to 0 and after the initial beep/tone when you press the button there are no more tones, so I think that did it. Thanks for the help.

-Jason

 

[belevedere]

My bad, I misread it as InMail. Glad you got it modified.