ReallyRotten
MIS
For some reason, the system directory handler is no longer transferring calls in unity connection. The caller hears spell the first and last name. They do it, and the AA says "wait while I transfer your call" and then there is a delay and the caller is sent back to the auto attendant. I'm out of ideas, it worked when we went live and all of a sudden it no longer works. The AA was voice enabled and I unchecked it with no improvement.