Unit Number Problem with SIP Trunks

[engabduqaid]

I have IP Office 500V2 R9 with Unit Number contains Analogue and SIP Trunks,
I can make and received calls with analogue and SIP trunks
The issue is that When I call the Unit Number from mobile I get the following message " The number is not valid "
I have told the providers, They told me that You must consult your vendor to fix this issue ASAP.
also sent me the following error:
SIP/2.0 404 Not Found
Reason q.850 cause=1 text= unallocated (unassigned) number
Content-Lenght: 0


If anyone have an idea about this please let me know, how to solve it?
Thank You In Advance

 

[holdmusic34]

thread940-1754492

Terrestrial gamma-ray flashes (TGFs) are bursts of gamma rays produced in the Earth's atmosphere, usually by lightning. Not easily detectable on earth due to the fact they shoot out into space. A good thing too!

 

[engabduqaid]

I hv been configured the wildcard as in this image

 

[amriddle01]

Your incoming call routes need to be line group 17 too

 

[engabduqaid]

Incoming call routes configured as in this image

 

[engabduqaid]

The unit number is 9200xxxxx

 

[amriddle01]

Unit number?
That trunk will only ring for calls to 011407999 nothing else, what is a unit number? I've never heard of it

 

[engabduqaid]

It is unified number that connects all analogue trunks and SIP trunks

 

[engabduqaid]

I'm not insane, my mother had me tested!

 

[amriddle01]

Then any linking is done by the provider of that number, nothing to do with you if both trunks work individually

 

[engabduqaid]

Thank u amriddle

 

[AQAS]

Are all the the analog lines work ok?