Unique ring pattern for bridged appearance

[Lucidity]

Ladies and gents. I've been pouring over this forum as well as getting in touch with Avaya support and do not seem to be getting where I want to be.

The issue is: I have a few users with some 9620 IP phones. I have assigned some bridged appearances to the users extensions. What I would really like to do and by extension the users would really like to do, is have one ring pattern for their personal lines and another ring pattern for the bridged appearance.

The bridged appearance is a sort of hotline for a department and the trick is, only one person each day is in the hot seat for answering calls that come into the bridged appearance. The only solution I have in place at this time is to ask the users to look at the phone display to determine if the call is coming to their personal line or the hotline ans choose to answer or not based on that.

Obviously this is not a practical solution.

After looking over this forum the following two posts are the best examples I can give. Here:

http://www.tek-tips.com/viewthread.cfm?qid=1092413

And here:

http://www.tek-tips.com/viewthread.cfm?qid=901648

Our primary server is an S8720

Following the suggestions in the posts I mentioned and following Avaya support recommendations, I ensured that Per button ring control and bridged call alerting were both yest to Y.

On page 5, I ensured that the brdg-appr buttons that R was set to A or abbreviated ring.

The down side to this is that the ringing sounds identical for both the main number and the bridged appearances

I find it difficult to believe that I cannot set different ring patterns on this switch when I can do just that with a $20 cell phone so I know I am missing something.

Any assistance at all is much appreciated.

 

[9mmgeek]

I have had the same problem. What it seems to come down to is the system only determines if ring will be sent and for how long. The handset, just like your cell phone, determines what the ring will sound like. When you download ringtones to a cell phone you are not putting them in the telephone system you are putting them in your phone. It determines what to use.

It would take a smarter phone to ring differently based on the called number. Event the cell phone just gives different ring tones based on the caller's number.

 

[letman2]

If the users are all in the same office you could put an external bell on the wall using an analog line programed as a bridged apperance. You can buy them with all kinds of tones.

 

[tliston]

I would like the same feature, but as with you have been unable to find a solution. In our department we have a similar function, but we use a Hunt Group and each person just Busy's themselves out when it isn't their day to answer the phones. Not ideal, but it works. If everyone is busy'd out then it rings to an analog line attached to a bell so anyone that hears it can pick it up.

Just another option if all else fails for you.

 

[Lucidity]

@ letman2, the users are not in the same office.

@ tliston, I might give this a shot. I tried configuring the individual stations with an abbreviated ring, but this doesn't seem to work. Calls incoming to the bridged appearances still ring the same as calls to the users extensions.

 

[9mmgeek]

What it really takes to handle this is a simple call center where the person who is on duty logs into the queue. I have not figured it out yet. The part that I cannot find any info on is the actual login and logout process.