Uninvited font changes

[ham0515]

I have a client running XP, and I've encountered a problem I haven't seen before: When she works in AOL (9.0) e-mail, MS Word (2003) her font changes from the default font to another font (usually Bookman). This usually happens when you tab an indent, although I can also see that it occurs at a new paragraph in Word.

Since it occurs in more than one program, I'm suspecting the OS, or maybe a keyboard glitch. Anyone seen this before?

 

[linney]

332114 - WD2002: Fonts Change in Text Form Fields

http://support.microsoft.com/default.aspx?scid=kb;en-us;332114

Are you running McAfee's QuickClean lite? This has been known to cause Font problems in XP.

This is a Font Troubleshooter

http://www.adobe.com/support/techdocs/2f232.htm

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

Is Office fully updated, have you tried any repair option?