Uninstalling Crystal Ent

[elaines]

I need to uninstall Crystal Enterprise, so that I can reinstall it. What I have now is half an uninstall, and am unable to back out or to complete it. Crystal Ent has been running very well for some months. I had loaded MS SP3 earlier this week.

The PC is standalone, WIN2000, with lots of space. Crystal Ent is needed for ACCPAC V5.0, with the Webserver enabled. I also have Crystal reports V7 installed.

Using the Control Panel, I attempt to remove Crystal Ent - it says "Please wait while Windows configures Crystal Ent - Gathering required information" Then says "Time remaining 31 seconds", and hangs. (Sometimes 38, or 44 seconds, or thereabouts). Almost as if it is timing out, but I don't know where or what.
Crystal services in Services are all stopped, and I have changed them to Manual, so they stay stopped. IIS will not let me stop it.

I had uninstalled Crystal V7, but have successfully reinstalled it.

Does anyone have any idea what is going on - and what I need to do to fix it???? Is uninstalling MS SP3 an idea - and what else do I need to know about that?

 

[TimT12]

Here is a link to the Crystal Knowledge base article, "After using Add/Remove Programs, how can I be sure CE is completely uninstalled?"

http://support.crystaldecisions.com/library/kbase/articles/c2008247.asp

Sounds like you may have an error in the installation or the install log that is preventing the uninstall. Your being unable to stop IIS sounds like a separate problem (likely unrelated to Crystal), but it there may be a common cause (insufficient permissions is a common culprit...I had all sorts of problems installing Crystal until I got an account with sufficient privelege...sometimes it is not enough just to be an Administrator if you have a complex permissions set up).

However, the article I linked to does provide a list of all the DLLs, directories, and registry entries, so you can remove them all manually. You can also remove the entry from the Add/Remove programs list manually via the registry, although that info is not included in the document I referenced...I'm sure you can find a registry reference online that would have that info.

-Tim

 

[NipperP]

I am currently looking at uninstalling CE8.5 from a development server. I do not need to save anything just need it completly removed so I can install version 10. What is the best way of doing this?

Any clues

Thanks

Nipper