unified messaging caller ID help?

[iohenderson]

I have an IT company who administers my PBX which is a 3300 and nupoint messenger. I believe I have release 10, but it is possible I have 11.

I use unified messaging such that voice messages left are then e-mailed to me or others in my business. However, the Caller ID is never retained in the e-mail that gets sent. That is, the e-mail always says "voice message from unknown caller"

do I have something set wrong? I get the caller ID on my mitel 5340 and on my call management software, but for some reason it gets lost when nupoint picks up - whether I am in day mode (live answer then transfer) or in night mode (direct to voice mail).

Please help steer me in the right direction, my IT company has not been able to resolve this...?

Thanks!

 

[kwbMitel]

It may be that the COS for the VM ports do not have the Caller ID options turned on and as such are not receiving the data.

good place to start anyway.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[iohenderson]

kwbMitel - I should not have listed myself as a "technical user" as really I am just the owner of the system up against a wall because my IT company is failing me (yet I am under contract).

I definitely know how to navigate through the 3300 well enough to make the proper changes at the proper forms as long as someone can guide me. With that said, I do not know what the COS is or how to enable the caller ID for the VM ports. I do know the VM port numbers, however.

Is there a guide somewhere that could lead me better to the steps you describe or should I take your information to the IT team and see if it helps?

Thanks!

 

[kwbMitel]

I would recommend you contact your Mitel Service provider to correct this issue. The problem could be any of a number of things and working thru what they may be with a novice user is probably more time investment than most people on this forum can afford.


*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[iohenderson]

understood -- I appreciate the time you have given. My mitel service provider has been unable (or unwilling?) to resolve this. I am in the Las Vegas area, if you can recommend a company that would be great, otherwise I will start some research. Thanks again for the time and info thus far!

 

[Mitel100]

What you will find is that the 'voice message from unknown caller' is from an external source, or someone, who does not have an active voicemail box.


This is normal for UM on the Nupoint, and as far as I am aware, there are no programming changes that can produce the caller ID.



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There is no 'I' in 'Team'
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[kwbMitel]

Mitel100, I have no direct experience with the UM on the Nupoint but in the good old days (DNIC Integration rel 6.0)and what the Nupoint/Centigram called the boomerang feature and with the predecessor to UM (can't remember what it was called) there were definitely some ANI settings that needed to be made in the COS of the ports.

With IP integration and CTI that may not be the case I admit.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[Mitel100]

kwbMitel, I just got this info off Nupoint:

**When a voice mail is received for the user, the system creates an e-mail message with a voice attachment. The attachment contains the voice mail in a format that can be played with standard client software. The subject line of the message appears in the following format: “Voice Message from <Name/CLID/Mailbox Number/Unknown Caller>”**

It does mention CLID, so I think you maybe right. I will investigate more tomorrow.

__________________________

There is no 'I' in 'Team'
__________________________

 

[TheMitelGuy]

Do you have the passwords to the SYSTEM acount on the 3300 and the ADMIN account on the NuPoint?

 

[iohenderson]

Yes, I have both passwords.

 

[TheMitelGuy]

Well, as long as you subscribe to CallerID, we should be able to get it to work.

If you can/want, you can provide VPN access and we could go an and get this working for you. We would have to charge a small fee to get it going, but it's an available option to you.

 

[iohenderson]

Let's talk. I am highly interested. Is there any way to PM in this forum or how can we share contact info non-publicly?

 

[TheMitelGuy]

I was just thinking the same thing. Let me see what I can find.

 

[iohenderson]

http://www.sundance-communications....i?/ubb/get_topic/f/6/t/001143/p/1.html#000000

you can PM me there. Thanks!

 

[kwbMitel]

Hey guys, if you get it worked out let us know what it took.

Knowledge is power.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[TheMitelGuy]

Fixed. Bit 264 needs to enabled.

 

[iohenderson]

TheMitelGuy knew just what to do. All of my settings on the 3300 were correct, but the CID was getting stopped on Nupoint. TheMitelGuy checked what needed to be checked and now I'm in business. Very excited and relieved to have it working...thanks so much!

 

[TheMitelGuy]

Mitel - It's about | YOU! (the tag line is gone shortly, so I'm using it for all that it's worth).

 

[paterson]

Care to share what the new slogan will be????