Unexpected RESET

[mlee1]

Hi

We have a few machines that have started with the same symptoms. The mouse is taking on a mind of its own, a couple of times a day. It doesn't last long and seems to correct itself.

We are using NT4.0 SP6a on the Dell machines in question. In the System Log we get the following for each occurance:

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Date: {date} EventID: 35
Time: {time} Source: i8042prt
User: N/A Type: Information
Computer: {Computer Name} Category: None

Description:
An unexpected RESET was detected from the mouse device.
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I have done a search through TechNet and got no joy. I have looked on the Net and that pointed to a dodgy KVM (keyboard/video/mouse)switch, which we aren't using. Can anyone give us any idea of why we are getting this and how to resolve it please?

Thanks
Martin

 

[jcck2003]

try this place

http://forums.itrc.hp.com/cm/QuestionAnswer/1,,0x1e41eea29889d611abdb0090277a778c,00.html

 

[mlee1]

Thanks for the link, unfortunately, the only resolution was for a 2000 machine. I have tried the same thing under NT without success, but tahnks again anyway.

 

[os400]

I've seen the same sort of thing happen a few times. If you have them handy, install a different keyboard and mouse. That's worked for me in the past.