Unexpected Music On Hold Issue

[RafaelGrande]

Hello guys!

I´m havind reports lately from a customer informing that, in many situations, when they make a call, just after the other party answer, they hear their own Music On Hold for some seconds.

To give an idea of the scenario, they have an 3 IPO´s SCN, all R6.0, with VM Pro and CCR. Only the users of the IPO that controls the VM Pro have reported the issue.

We haven´t been able to notice any kind of pattern on the dialed numbers, neither any other pattern.

Have any of you seen something like this?

 

[tlpeter]

What version are they running?
Is it on 8.0 perhaps?

BAZINGA!

I'm not insane, my mother had me tested!

 

[RafaelGrande]

They are running 6.0.

Im trying to convince them to upgrade to 8.1.

 

[tlpeter]

6.0 is buggy so any upgrade is better


BAZINGA!

I'm not insane, my mother had me tested!

 

[RafaelGrande]

Hey guys, i´m resurrecting this topic.

Recently we´ve upgrade everything on the client to 8.1.65 (and equivalent Voicemail / CCR), but the problem is still occurring.

The client reported that sometimes when they answer the calls they hear they MOH. Sometimes, when doing an external call and the destination makes a transfer, they also hear their MOH instead of the destinatary one.

Any light about this?