Unassigned DNs ringing to fast busy 1

[rondphig]

Hello everyone,
I just did a DID migration. All phones in my building have been switched over to a new block of DIDs. Switch is Option 11 and vm is Callpilot 2.1.
Business wants to keep old DIDs around for a bit so callers dont just get a "not in service" message but default to reception.
Problem is, i just switched all the numbers and tried calling one of the old numbers, and it hits a fast busy (sounds like Callpilot is trying to forward to something that doesnt exist).
One of my other buildings which is on Mermail can do this, where a caller calling a DID not in use will default to reception. so i know it should work.

What change do i have to make? is it in callpilot somewhere? please help. thanks

 

[bigindian65]

chg intercept treatment in CDB ld 15

Mato' Was'aka

 

[rondphig]

im looking through admin guide...
so when in LD15
i want to do a CHG ?
to what?

 

[bigindian65]

TYPE INT_DATA
CUST 00
see CTVN? Call to a vacant number? is your last column ATN or OVF? the 4 headers are Station Atten TIE DID
if 4th one is already ATN, then try chging TIE the 3rd one to ATN too

(CTVN ovf ovf ATN ATN)

Ld 15 INT_Data
ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN
MBNR OVF OVF OVF ATN
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE ATN OVF ATN ATN
CONG OVF
LLT OVF
DNDT BSY
ESAM OVF

Mato' Was'aka

 

[rondphig]

sorry, what's the REQ?
not prt or list

 

[GHTROUT]

LD 15
REQ CHG
TYPE INT

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[GHTROUT]

Ooops,

Print FIRST

LD 21 <------ LD 21 to print and LD15 to change
REQ CHG
TYPE INT

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[rondphig]

thanks guys!
sheesh how do you know stuff like this?

 

[GHTROUT]

Sleeps with books.

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[nanningmiss]

There are 4 columns of parameters. Could anyone tell me what they are for? Say, the 1st column for what, and the 2nd, 3rd and 4th. Thanks.

 

[GHTROUT]

the 4 headers are Station Atten TIE DID.
if 4th one is already ATN, then try chging TIE the 3rd one to ATN too

That means:

[tt]
From Tel Opr TIE DID
ACCD OVF OVF OVF ATN
CTVN OVF OVF OVF ATN
MBNR OVF OVF OVF ATN
CTRC OVF NAP OVF NAP
CLDN NAP OVF NAP NAP
NINV OVF OVF OVF ATN
NITR OVF OVF OVF ATN
NRES OVF OVF OVF ATN
NBLK OVF OVF OVF ATN
RCLE ATN OVF ATN ATN

[/tt]

So you want CTVN to be
[tt]
CTVN OVF OVF OVF OVF
[/tt]

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[GHTROUT]

Actualy, I think you want

CTVN OVF OVF OVF ATN

Either way, you want to change it there

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[bigindian65]

isn't overflow a fast busy Gene?? I was trying to get them sent to the atn attendant

CTVN ovf ovf atn atn


Mato' Was'aka

 

[bigindian65]

post your INT_DATA

I think you have

CTVN ovf ovf ovf ovf

and want

CTVN ovf ovf ATN ATN

Mato' Was'aka

 

[GHTROUT]

Yes, I agree - I read it wrong the first time. I agree it should be this:

CTVN ovf ovf ATN ATN

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