Unable to send emails from blackberry

[rjisgood]

I'm using BES 3.6 with Exchange 5.5 and I have one user that cannot send emails from their Blackberry. When the issue happened in the past I re-installed the software and this fixed the problem. The next time this issue happened the re-install trick didn't work , so what I ended up doing was connecting it to the server and generating a new pin.

Has anyone had issues like this ? I don't want to have to keep doing this.

 

[ninja1499]

Can you tell me more background of the Desktop OS? Any fault or error message? When you synch with the desktop what message was it? It's very hard to imagine what you are doing so give more details as much as possible of all the steps you tried to get it going . So everyone can have a picture of what is going on then they can help you out.

 

[rjisgood]

If you read the post "BES still needs to use Redirector???" You will get a little information as to what my issue is. The OS version is windows XP. The are no error messages on the desktop when synching. What it looks like is that I need to be running redirector to send e-mails from the Blackberry. When I installed the desktop software I choose use BES instead of use the Redirector. So I'm very confused as to why I need to use Redirector at all.

 

[WillAlberts]

Hello there,
I have been working with BlackBerry for over 4 years and if you need BB help you should subscribe to RimRoad.com at this link:

http://www.pdastreet.com/forums/forumdisplay.php?s=&forumid=7/

It's the most valuable forumn out there for BlackBerry questions.

Now, regarding your problem: There could be many reasons the user can't send from the device. The first test is to see if one of the other methods of communications are available. For instance PIN to PIN messaging.

What BlackBerry is the user using? If it's a next gen device (phone integrated) then can the user make phone calls?

If they are able to send PIN to PIN and make phone calls, then next check is to open the message with the X on it (the one that wouldn't send) and check to see what the status is. If the status is Pending and they are in a signaled area, they should reboot the device by using Alt-Cap-Del keys similiar to ctrl-alt-del on a real computer.

After the device comes back up, they can click on the message and select "Resend" from the pull down menu. If it doesn't resend then...

The next step is to verify that the device sees the BES. To do this, go to options and then message services. There should be at least the following message service: Desktop

Escape from there and open service books. You should see at least:
cical
alp
ippp
cmime

If you click and select "view" from the cmime, under UID it will list your BES SRP number. Verify this matches.

Then, on the users desktop, open up the desktop redirector. Verify that the BES name is listed under status and has running next to it. This will verify that the user is using the BES and NOT the desktop redirector. Also, it does NOT matter if the user has the desktop redirector running at the same time. The users mail is being captured by the BES before the desktop redirector gets it and therefore it doesn't matter. And, NO it does not have to be left on in addition to the BES. Does this make sense?

Now that you have checked all of this, and you still can't send emails...what's next?

Well, there could be an outage in your area. If your device is a next gen device you have to call the service provider (ie. tmo, att, verizon, nextel) or if it's a legecy device, you can check BB's website at:

https://www.blackberry.com/status/EnterPIN.asp

Reloading the software does NOT fix this type of problem.

Good luck.

 

[rjisgood]

When I send an e-mail from the Blackberry(6750) there is a check mark next to the message. After a minute or so a new email message comes in with the following message:

"This message is used to carry data between the BlackBerry Redirector and BlackBerry Handheld. Please do not delete, move or respond to this message - it will be processed by the BlackBerry Redirector."

Also, PIN to PIN messages work fine and incoming e-mails work fine. For some reason the Blackberry doesn't recognize that it should be sending messages through the BES.