Unable to save/open as Excel or .csv output - intermittent problem 1

[elsolo21]

I know this is not a Cognos issue but it seems to have only come up with one of my users who is trying to output reports in either Excel or .csv format. Most of the time, the report runs, a box pops up for a split second (Way to fast to see if anything is in it) and then closes with no output. About once every 10-15 times, the regular pop-up box opens to ask her to save or open her output. She's using IE 7 on Windows XP and I've played with all the settings. Since this is an intermittent problem, I'm thinking it's not a regular setting that needs to be changed.

Has anyone else had this issue?

thanks,
-Eric

 

[blom0344]

Yep, same with one customer who had upgraded to IE version 8 and could no longer use excel output (exactly the behavior you described)
No problems so far with IE7.
Cognos supports another 2-3 type of browser amongst other Firefox. You could check whether this solves the problem with the one user having problems.

Ties Blom

 

[Nuffsaid]

Hi,

You need to adjust your internet settings in IE.

See the following;

http://www-01.ibm.com/support/docvi...up&uid=swg21339480&loc=en_US&cs=utf-8&lang=en

Nuffsaid.

 

[elsolo21]

It was the Google toolbar. I noticed she had it yesterday and I totally forgot about that messing up a lot of web applications. She allowed pop-ups and it worked and then she just uninstalled it since thre was no need to have it.

Thanks for the help. I looked at IBM support but I must've not used good key words when searching.

-Eric