Unable to run a Data Dump 1

[nthnu]

I'm learning new things with our PBXs with new issues. I know some about it.

I'm not sure how to get the version of our PBX, but I knows it's a Meridian CS1000. We're not able to run a Data Dump.

When we run LD43 we get...

">ld 43

BACKGROUND SESSION 0 ABORTED.
EDD000

"​

I also ran a LD22 to see if anyone can help with what could be causing the issues...

">ld 22

REQ prt

TYPE ahst

% SYS000 000400 000000 000000 000000 CPU 0
% SYSDB RLS/ISS: 300 LOADED FROM C: DATE/TIME: 5/1/2016 13:45:44 RECS: 28 SEQNO: 263
% SYSLOAD RELEASE 3.00: IDLE_SET_DISPLAY
% INI000 00000000 09 41 41 00000000 00000000 00000000 00000000 00000000
% SRPT752 INI 0: INI completed in 24 seconds
%
% DTC105 0
%
%
% DSET000 DOWN LOAD 134 0 14 0 0 0 0 224748
%
% ELAN019 ELAN Server enabled after M1 INIT
%
% INI002 00000088
%
% INI003 0000009C 000000A0 000000AF 000000B0 000000B4 000000B8 000000BC 000000CE 000000D0
%
%
% INI003 000000D4 000000D8 000000EE 000000EF
%
% XMI002 2 XDLC
%
% XMI002 4 XMLC
%
% XMI002 5 XMLC
%
% XMI002 6 XDLC
%
% XMI002 8 XDLC
%
% XMI002 10 MGATE
%
% XMI007 10
%
% XMI002 1 TMDI
%
% XMI002 3 XMLC
%
% XMI002 7 XOPS
%
% XMI002 9 MGATE
%
% TMDI300 1 FROM: SYS DSBL - SELFTESTS PASSED TO: ENBL
% TIME: 09:42:30
%
% DTA003 1
%
% PRI000 1 5
%
% DTC007 00
%
% DTA021 1
%
% DROL000 DAILY ROUTINE BEGIN
% NWS LD30 BEGIN 09:42 12/1/2017
%
% DTC103 0
%
%
% DROL001 DAILY ROUTINE END
% NWS LD30 END 09:43 12/1/2017
%
% DROL000 DAILY ROUTINE BEGIN
% TDS LD34 BEGIN 09:43 12/1/2017
%
% ELAN014 ELAN 16 host IP=[removed] is enabled
%
% DROL001 DAILY ROUTINE END
% TDS LD34 END 09:44 12/1/2017
%
% DROL000 DAILY ROUTINE BEGIN
% CNF LD38 BEGIN 09:44 12/1/2017
%
% DROL001 DAILY ROUTINE END
% CNF LD38 END 09:44 12/1/2017
%
% DROL000 DAILY ROUTINE BEGIN
% AUDIT LD44 BEGIN 09:44 12/1/2017
%
% CSA003 16 9:44:06 12/01/2017
%
% CSA105 16, 9:44:12 12/01/2017
%
% CSA109 16, DONE CDN/ACDDN, 9:44:12
%
% CSA109 16, DONE TN, 9:44:12
%
% DTA022 1
%
% CSA109 16, DONE, 9:44:20
%
% CSA104 16, 9:44:20 12/01/2017
%
% VTN001 16 9 0 0 0 9 44 20
% DTA023 1
%
% DCH: 11 EST CONFIRM TIME: 9:44:26 12/01/2017
%
% DCH: 11 EST REMOTE TIME: 9:44:28 12/01/2017
%
% DROL001 DAILY ROUTINE END
% AUDIT LD44 END 09:44 12/1/2017
%
% AUD000
%
% DROL000 DAILY ROUTINE BEGIN
% DTIM LD60 BEGIN 09:44 12/1/2017
%
% PRI TRK LOOP 1 ATLP 0
% SLFT NOT DONE
%
% DTI013 1
%
% TRSH CNT:
% BPV -000
% SLIPD -000
% SLIPR -001
% CRC -000
% LOSFA -000
% OS_BPV -000
% TTY #00 LOGGED IN 10:47 12/1/2017
%
% TTY #00 LD 022 10:47:06 12/1/2017
%
% TTY #00 LD 043 10:47:08 12/1/2017
%
% TTY #00 LOGGED OUT 11:15 12/1/2017
% SESSION DURATION: 00:28
%
% PRI TRK LOOP 1 ATLP 0
% SLFT OK
% TTY #00 LOGGED IN 10:29 17/1/2017
%
% TTY #00 LD 022 10:29:32 17/1/2017
%
% TTY #00 LOGGED OUT 10:43 17/1/2017
% SESSION DURATION: 00:14
%
% TTY #00 LOGGED IN 09:07 18/1/2017
%
% TTY #00 LD 022 09:07:44 18/1/2017
%
% TTY #00 LD 043 09:07:54 18/1/2017
%
% PRI TRK LOOP 1 ATLP 0
% SLFT OK
% TTY #00 LD 043 09:09:18 18/1/2017
%
% PRI TRK LOOP 1 ATLP 0
% SLFT OK
% TTY #00 LD 022 09:12:06 18/1/2017
%
% TTY #00 LD 022 09:20:46 18/1/2017
%
% TTY #00 LD 022 09:28:38 18/1/2017
%
% TTY #00 LD 022 09:29:38 18/1/2017
%
% TTY #00 LD 043 09:37:10 18/1/2017
%
% PRI TRK LOOP 1 ATLP 0
% SLFT OK
% TTY #00 LD 043 09:38:14 18/1/2017
%
% PRI TRK LOOP 1 ATLP 0
% SLFT OK
% TTY #00 LD 022 09:39:42 18/1/2017
%
% TTY #00 LD 043 09:39:54 18/1/2017
%
% PRI TRK LOOP 1 ATLP 0
% SLFT OK
% TTY #00 LD 043 09:43:06 18/1/2017
%
% PRI TRK LOOP 1 ATLP 0
% SLFT OK
% TTY #00 LOGGED OUT 10:48 18/1/2017
% SESSION DURATION: 01:41
%
% TTY #00 LOGGED IN 10:48 18/1/2017
%
% TTY #00 LD 022 10:48:36 18/1/2017
%
% TTY #00 LOGGED OUT 11:16 18/1/2017
% SESSION DURATION: 00:28
%
% TTY #00 LOGGED IN 13:46 18/1/2017
%
% TTY #00 LD 022 13:46:38 18/1/2017
%
% TTY #00 LD 021 13:46:42 18/1/2017
%
% TTY #00 LD 020 13:47:18 18/1/2017
%
% TTY #00 LD 020 13:47:26 18/1/2017
%
% TTY #00 LOGGED OUT 14:15 18/1/2017
% SESSION DURATION: 00:29
%
% TTY #00 LOGGED IN 11:04 25/1/2017
%
% TTY #00 LD 022 11:04:16 25/1/2017
%
% TTY #00 LD 043 11:04:24 25/1/2017
%
% PRI TRK LOOP 1 ATLP 0
% SLFT OK
% TTY #00 LD 022 11:07:58 25/1/2017
%
% TTY #00 LD 022 11:12:02 25/1/2017


REQ ****"​

One thing I'm assuming is that LD60 is stuck or something.

Any ideas? IS there anything else to run to get more infomormation?

Thanks

 

[KCFLHRC]

Did you type EDD after you entered into ld 43?

 

[nthnu]

Here's what I get...

>ld 43

BACKGROUND SESSION 0 ABORTED.
EDD000

ed
.d

EDD010​

 

[KCFLHRC]

EDD0010 Invalid command or incorrect parameter.
Action:
Severity: Info. Critical to Monitor: Yes. SNMP trap: Yes

 

[nthnu]

Would there be a fix for that?

 

[KCFLHRC]

It would appear that the PBX thinks you are entering something other than EDD. Have you tried BKO ?

 

[KCFLHRC]

A quick search on Avaya's website states that an INI or Sysload is more than likely needed. What type of Call Server do you have? CPPM or what? Is it a CoRes or not?

 

[nthnu]

What load would BKO be under, 43?

The type of call server I don't know. Is that something I can find out with a load?

 

[KCFLHRC]

Yes, BKO is under LD 43. You may also want to try the EDD CLR command. However, if this thing is under maintenance or warranty call those folks in to get this resolved. The Call server is a type of card in the system, designated with the version type. In LD 22 do a ISS command and also a TID command and post it back here.

 

[nthnu]

Here ya go...

>ld 22

PT2000

REQ iss


CALL SERVER/MAIN CAB
VERSION 2121
RELEASE 3
ISSUE 00 +
IDLE_SET_DISPLAY

REQ tid


SECURITY ID:10253549
AUX ID :10253549​

 

[KCFLHRC]

Oh boy, that's an old one

 

[nthnu]

Heh, yea and that's one of the newer ones.

 

[nthnu]

Thanks! Will give the INI a try.

 

[nthnu]

Do you and may I have the link to the Avaya site you were able to get the info from? Thanks

 

[yyrkroon]

have you tried entering ld 43 then wait till you see the . before you type edd?

your example shows .d which is an invalid command so the edd010 is a valid error.

on some system, background task takes time to suspend and you have to wait for it to complete. once completed, it will provide the . prompt then you can start typing your command.

 

[KCFLHRC]

yyrkroon, I just saw that also, good catch. That may be his issue

 

[KCFLHRC]

You have to have a login to Avay's site to get that info.