Unable to retrieve Cluster members. Transport error:CommunicationFailu 1

[vinay2167]

Hi,
I have installed Crystal Reports 10 on my office laptop and when I try to login to Enterprise to create / open a report I get the following error:

"Unable to retrieve cluster members. Transport error: Communication failure".

Upon searching websites, they all talk about opening a port,
1) How do I find which port is it talking on and where do I do that.
Any help is appreciated.

Thanks,

 

[synapsevampire]

I think that 6401 is the default, not sure.

Here's a utility to scan for open ports:

There are PLENTY of freebies to do this.

-k

 

[Turkbear]

Hi,
CE servers use several ports, but the Web Component Server ( the main communicator) uses 6401 by default to receive and uses a randomly assigned port to return the communication - that is why you need to specify a return port on the command line if working through a firewall.


Are you blocking ports on the laptop or are you outside the firewall for your org?

 

[vinay2167]

Hi Turkbear,
I have checked with the networking guys who sniffed the packets and there is no firewall !

 

[SomeHelp]

From my experience, this error is caused if your CE environment is on a server with 2 NIC cards and CE is bound to the second card. If you bind CE to first NIC card this should resolve your problem.

 

[vinay2167]

Thanks a lot somehelpp , that was exactly the issue. Thanks a bunch again !!!!

 

[LMCRYER]

Interesting. We had this EXACT same thing, the day after our network folks were messing with the NIC cards. They swore up and down it couldnt possibly be that, and we spent a full 8 hour day messing with the darn thing!!!

Of course, its never the networlk folks =)

LMC

LMC

 

[upsidedown]

I also ran into this problem. I opened port 6400 on the firewall but the problem persisted. Because of the delay in the error message, it made me think of return traffic was causing the problem. The firewall log showed two ports were being dropped, port 2133 and 1063. I opened both of these ports and can now log in successfully.

Regards,
Dana Crookston

 

[GivThx2000]

OK.. I am having this problem as well...

My Q is how to bind CE to one of NIC card..
Would you let me know..

Thx
Jay

 

[tiradoj]

FYI to all on this issue

We had the same problem with connecting to the CE from the Business View Manager from a workstation. We had two NICs with two different IPs and I disabled the second NIC and restarted the CMS and Web Component Server services. That is how I "bound" the CE services to the proper NIC card and we were able to connect.

I don't know how else to "bind" the services to the correct NIC.

Joe Tirado
System Admin for Oracle's EnterpriseOne product

 

[BlurredVision]

It's been some time, but I believe you can bind the services to the correct NIC with the following:

Add -port to all CE servers, to ensure the server binds to the dedicated IP address. For CMS and WCS, it looks like "-port 192.123.12.11:6400". (6401 for WCS) For other servers, it looks like "-port 192.123.12.11"

Also, you'll want to change the -ns options of all the servers to -ns 192.123.12.11

I believe that will do it.

Brian

http://www.briankuipers.com