Unable to restore file from seq# 2

[Red04GT]

I have a full backup of a system and it is spanned on 2 tapes (same IDno seq #1 and seq#2) on one drive.
I am trying to restore a file on seq#2, and arcserve starts on seq#1, scans this, and then asks for seq#2. So far so good.
But after I have inserted Seq#2, it still asks for seq#2 ?!?
When I look in at the tape details under Device, it still says that it is seq#1 that is inserted. It seems like arcserve doesn't recognize that the tape has been changed.
The "funny" thing is that when I insert seq#2 from the beginning and then starts the restore process then Arcserve recognizes that it is seq#2 that is inserted and asks for seq#1 to beging scanning. And then when I insert seq#1 it recognizes that the tapes have changed and the scanning process continues until it asks for seq#2 then it cannot recognize that the tapes have changed???

I am using ArcServe 2000 advanced edition ver 7.0 (build 1110) on a windows 2003 server.

Does anyone have any idea of how to solve this?

 

[vschumpy]

Easy - AS2000 was never ever tested or supported on Win2003 - the application is not compatible.

 

[Red04GT]

I really hope I can get some better input. I am just working with what I have here. The genius before me set all of this up. I'll cross my fingers

 

[davidmichel]

try disabling the tape drive from within the OS Device Manager.

 

[Red04GT]

Like butta lol

Here is what i did....

1. Eject the first tape.
2. Click OK to the prompt. Tape drive shows up as empty
3. Insert the 2nd tape.
4. Click OK again.

Wallah!

 

[DSMCBackup]

Yep, used to see that all the time in the old days of AS2K. Wonder if they'll ever manage to code a version that works.