Unable to register IP phones

[cdhende]

When I go to Resource/Telephony and select the IP set to register, I don't get the menu at the bottom of the screen. Does anyone know why this is happening? Thanks.

 

[cdhende]

This isn't a reply. I wanted to add some more info to the question above. I am having a problem trying to enable registration. I go under Config>Resources>Telephony Resources and click on IP Sets (or any other Module), it will highlight but all I get is a continuous hourglass.

 

[ironhorse17]

Do you have a license, key code,for the system for IP sets? And if so are you adding more than you have enabled for that key code?

 

[mrraymond]

If your key codes are correct check to see that you are running the latest version of element manager

 

[tetote]

The same thing is happening to me, I have a BCM 50 release 6.0 and the Element Manager is 60.3.0

 

[pccal]

Element Manager 60.3.0 is not the latest EM.I think it is 61.0.1. Could be your problem.

 

[telcodog]

Mine is from a BCM50 R6 Beta system and it's 62.0.0

 

[snowman50]

Old version of element manager such as version 60---- dont show all screens properly and can cause this.

If you are working on a bcm450 r5 then make sure you run the element manager from the application launcher.
This is a newer version 61---

This will allow you to see the correct screens and open them up

 

[tetote]

I downloaded the element manager from the BCM and worked perfectly.

Thanks to all...

 

[cdhende]

Can anyone tell me where to get the Element Manager 61 from?
Thanks.