Unable to record Personal Greetings in VMPro 1

[dereklindo]

IPO Ver: 9.0

Hi all,

I had a client contact me this morning to say they were unable to record a new personal greeting. When I stopped in and checked it was not user error as I thought it may be. I press record and record a greeting and then press stop. I press listen but VM plays back the existing greeting. I rerecord and then hit submit first followed by listen. It still plays the original greeting.

I stop?restarted the VM service. I disabled the mailbox and then enabled it. Still not working.

Any suggestions?

 

[dereklindo]

Actually we have been troubleshooting. Usually someone on the forum has always experienced the problems I run into and I value everyones feedback because you guys have always resolved my issues. I just want to resolve this issue as fast as possible. I always come here first because you guys always have a resolution. Calling Avaya, though only done a few times, is very tedious and it feels like they are reading from a basic troubleshooting script " have you tried A, have you tried B" etc.

 

[dereklindo]

Westi,

I tried a repair install and that did not work either. We will try rebuilding VMPro in the morning.

 

[amriddle01]

If I was the customer I would be looking elsewhere for support by now, they are either very laid back or stuck with you

 

[IPGuru]

this certanly sound like a permissions error to me
has the VM Pro service account the neessary permissions to write to the various VM directories?

Have there been any upgrades to the VM Server?
Has the customers IT dep change any account settings/ passwords etc?



Do things on the cheap & it will cost you dear

 

[joe2938]

last thing you said was we will be rebuilding in the morning, did you do that, did you follow the previous advise on the permission issue? I agree as well, you need to bring in some help at this time as this sounds like it is out of your league

 

[dzajroo]

I came across this twice before.

1st:
using UC110 module for the voicemail, this was the famous issue with SSD. I had to migrate to Windows based VM PRO and threw the UC110 into the bin.

2nd:
customer played with accounts/greetings folders and deleted some files/folders which messed up the VM PRO, some users unable to record greetings, listen to new messages etc ....had to re-install the VM PRO at the end.

The good thing is that you can save all the callflows (as one big module or few smaller modules) and re-install only takes few minutes.

Thanks

 

[dereklindo]

I just wanted to say thank you to everyone for all your suggestions.

The problem has been resolved.

The Service User created for me when I first installed VMPro was removed from the Administrators Group thus causing all my issues. I was going off of info from 2 separate IT guys that everything with the VM and Users was fine. Obviously it wasn't. Some things are a little beyond me and that's why I look to this forum for help. So again, many thanks for all your help.

 

[derfloh]

As mentioned about one week ago...

 

[dereklindo]

yup

 

[azrael2000]

I had this happen to me once, and what I had to do was turn off the voicemail for the user, make sure the voicemail is gone by checking in the ucm, and then reactivating the voicemail.

This makes a new mailbox so they can record the new greeting.

If this fails, delete the user, NOT the extension, and then readd them with another name (similar to what it was previously).

(Both options will blow away any saved messages...)

Regards