Unable to record Personal Greetings in VMPro 1

[dereklindo]

IPO Ver: 9.0

Hi all,

I had a client contact me this morning to say they were unable to record a new personal greeting. When I stopped in and checked it was not user error as I thought it may be. I press record and record a greeting and then press stop. I press listen but VM plays back the existing greeting. I rerecord and then hit submit first followed by listen. It still plays the original greeting.

I stop?restarted the VM service. I disabled the mailbox and then enabled it. Still not working.

Any suggestions?

 

[AACon]

Is it only on one user, or all? Can you dial *17 and set up the recording manually?

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[dereklindo]

Its at least 2 users. I haven't tried the manual way yet.

 

[derfloh]

UC-Module?

 

[dereklindo]

VM on the clients host

 

[dereklindo]

Dialing manually to *17 doesn't work either. I record the greeting but it plays back the old greeting to me, not the new one I just recorded.

 

[joe2938]

did you approve the greeting?

 

[dereklindo]

If I RECORD then LISTEN or RECORD, SUBMIT then LISTEN I get the same result.

 

[amriddle01]

Just reboot everything, I'll wager it will work then

 

[dereklindo]

Hi all,

Rebooted. Still the same.Try to record a new greeting but it plays back the old greeting every time.

 

[amriddle01]

Time to earn you money and go to site then, do some troubleshooting the old fashioned way

 

[dereklindo]

Anything specific I should be putting my attention towards?

 

[derfloh]

VMPro service has no write access to the greetings directory?

 

[Westi]

in a case like that I would do a good backup and try a repair install before shooting with canons. Lots of times the repair install has found issues and solved them without me actually knowing what it was but as nosy as I am I don't want to spend 8 hours on something benign if I can solve it in 15 minutes and not knowing.


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[intrigrant]

I think derflow has the right suggestion, run the VM Pro service with a local system account and make sure that account has write privileges on the "C:\Program Files\Avaya\IP Office\" folder and all sudirectories.
I bet a Windows update is at play here.

 

[dereklindo]

Great. Thanks. It was brought to my attention that customers are unable to record messages for users as well.

 

[Sys85]

You may be out of memory space. Check the hard drive of the server. If they record calls they may be eating up the space on the disk.

 

[dereklindo]

So after having my IT guy check error logs among other things, we decided to restore a backup image of the VM from a known working date (in our case two days prior to when the VMPro stopped working correctly. This changed nothing. Users are still unable to record greetings and customer messages are not being recorded.

Any thing else I can try?

 

[dereklindo]

Sys85, when you say "out of memory space" are you talking about RAM or HDD space? The VM still had 50 Gb of space on the HDD.

 

[derfloh]

You got many hints so far but it seems that you are not willing to troubleshoot but expect someone else to have the solution to your problem on a machine no one knows.