Unable to reach Extension higher than 190 for one of the Incoming numbers 1

[virgiliom]

Hello not sure where to look, I have an incoming number, with a line group ID 170, when I call the number I can dial any extension lower than 190.
the line group ID is a SIP line.

any ideas where to start?

 

[snowman50]

From the beginning.

When you call the number how does the system answer the call.

Is it answered with an Auto Attendant then you select your extn number.

 

[budbyrd]

A lot more information would be the best way to fix this.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[virgiliom]

Hello Ill try to provide as much info as i can, I have the number in the incoming call route, destination *96
the short code *96 is pointing to a specific start point that I created in the voicemail pro in this case it is called IVR_US see image below, so i have 2 options if 0 is pressed it goes to the reception and you can dial any extension, the option 1?? is pointing to the transfer and in the transfer I have the destination as $KEY

 

[critchey]

So you can't dial extensions 190-199? Only 100-199 would be dialable from how you have this setup so Im just making sure I even understand the issue. Extensions 190-199 are actually extensions in use? What happens when you dial one of these extensions?

The more information you provide the more likely you are to get help.

The truth is just an excuse for lack of imagination.

 

[virgiliom]

@critchey correct im able to reach ext 100 to 190 when calling that number.
the extensions higher than 190 are in use, and I have the office main number's setup done the same as i have for the number with the problem, when I call the main number, i can reach every extension, it is only when i call this specific number and dial ext 229 for example the call just drops.

so dont even know if the issue is at the voicemail pro level or the manager. i could provide more screenshots if needed.

thanks

 

[critchey]

OK you just answered your own question. You are only allowing numbers 100-199 to be dialed based on the "1??" selector. If you want to allow 200s to be dialed you would need a "2??" selector. That is why you can't dial 229.

The truth is just an excuse for lack of imagination.

 

[virgiliom]

you are absolutely right, now I feel dumb ha ha one of those things the solution is in front of you.

thanks a million for your help

 

[budbyrd]

Or you could use ??? and dial any extension.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[critchey]

You could use ??? but you would want to add a logic test looking for an existing extension before transferring or you will run into dropped calls.

The truth is just an excuse for lack of imagination.

 

[budbyrd]

@critchey
That is the problem in the first place. Limiting the choice. There is also the 'False' option that could route back to the entrance of the module. The draw back is they could hit a short code. But they would have to know too much. The average caller would never know that.

Dermis and feline can be divorced by manifold methods.*
*(Disclaimer for all advise given)--'Version Dependent'

 

[critchey]

The issue was he wanted to dial 200 extensions with only a 1?? selector. Both 2?? and ??? would work. If you have extensions 200-299 a logic check is not needed. If you use ??? it is about 99.99% sure you need a logic check.

The truth is just an excuse for lack of imagination.

 

[IPGuru]

Or you could use ??? and dial any extension.

That would also open the system to potential toll fraud.
DO NOT DO THIS!



Do things on the cheap & it will cost you dear

Avaya Remote Support Engineer (A.R.S.E)

 

[virgiliom]

Thank you guys for what I see doing the ??? will cause a security issue.

I hope the post helps others

thanks