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Unable to program OSN key? 1

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FunWithNortel

FunWithNortel

Technical User
Oct 24, 2006
82
US
receiving error:
REQ: chg
TYPE: 2008
TN 4 0 *
TN 4 1 3 0
ECHG yes
ITEM key 3 osn
SCH2227
KEY !
>err sch2227
SCH2227
OSN key cannot be configured for VO user.
Severity: Info



The Phone:
DES CRITCL
TN 004 1 03 00
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
ERL 1
FDN
TGAR 6
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA TDD HFA
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND FLXD FTTU DNDY DNO3 MCBN
CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 3597
LHK 1
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 1597 0 MARP
CPND
NAME SWITCHBOARD
XPLN 11
DISPLAY_FMT FIRST,LAST
01 SCR 3597 0 MARP
CPND
NAME SWITCHBOARD
XPLN 11
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 MCR 334 0
CPND
NAME EMERGENCY LINE
XPLN 14
DISPLAY_FMT FIRST,LAST
05 CFW 4 1870
06
07
DATE 3 OCT 2008



ESA Info:
REQ prt
TYPE esa
CUST 0

CUST 0

ENTR 0
ESDN 911
ESRT 25
DDGT 911
MISDIAL_PREVENTION NO
DFCL 911
OSDN
VOLO_COUNT 0


ERL Table:
=> prt erl
1| ENL |MERCYMAIN | | 11|
2| ENL |FORTGRATIOT | | 16|
3| ENL |VILLAGE | | 17|
Total number of ERLs = 3
 
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From Bulletin 2007008279, Rev 1

Background:
This bulletin is to advise users of a functionality change in CS 1000 Release 5.0 regarding On Site Notification and Virtual Office sets.

Analysis:
In CS1000 Release 4.5 and earlier it was permissible to provision an Emergency Services On Site Notification (OSN) key on any Meridian proprietary digital or IP telephone. In CS1000 Release 5.0, this functionality was blocked for any set that was provisioned with Virtual Office Login or User capabilities. If a station is provisioned with either VOLA (Virtual Office Login Allowed) or VOUA (Virtual Office User Allowed) administrators will receive a SCH2227 error when trying to provision an OSN key. Likewise, if the administrator attempts to program either VOLA or VOUA on a station that has an OSN key provisioned, the same error will be generated.

Recommendations:
Due to the possibility of missing OSN alerts on a Virtual Office IP Phone that unknowingly becomes logged out, Nortel
recommends that OSN keys only be provisioned on phones that do not have the Virtual Office functionality enabled.


[!]SPECIAL NOTE FOR USERS UPGRADING TO 5.0[/!]
For those systems on Release 4.5 an lower that have a Virtual Office Phone provisioned with an OSN key, this
configuration will be preserved in the database conversion of the upgrade process. Functionality will remain as it did in Release 4.5 and earlier however, if the administrator removes the OSN key from TN, they will not be able to provision it back as per the new data entry rules. Additionally, if VOLA and VOUA are removed, the administrator will not be able to add this feature back to the TN without removing the OSN key. Attempting this will result in an SCH2227.

Required Actions:
Prior to, or immediately after an upgrade to CS 1000 Release 5.0, it is recommended that any device with both Virtual Office and OSN provisioned have the Virtual Office functionality removed by configuring Virtual Office Login Denied (VOLD) and Virtual Office User Denied (VOUD) in the CLS field. Once changes are made to the system, OSN
functionality should be fully retested to ensure the proper termination and operation of Emergency Service calls.



--
Fletch

Nortel Emergency Services PLM

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at
 
Upvote 0 Downvote
Where would the Virtual Office be programmed for the dn?

I am not familiar with VO and was unaware the set was provisioned for it.

I would like to take it off of this dn if possible.

 
Upvote 0 Downvote
Actually, looking at the programming, do you have a SINGLE APPEARANCE DN on that phone?

You MUST have one there. You may just be getting the wrong error code here.

Put an SCR DN on the phone that does not live anywhere else, then try it again.

--
Fletch

Nortel Emergency Services PLM

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at
 
Upvote 0 Downvote
Not sure what the issue is. I built a 2008 here in the lab with the same options (most...at least) and was able to put an OSN key on there.

Here is my lab 2008
Code: 
DES  CRITCL
TN   004 0 04 00  VIRTUAL
TYPE 2008
CDEN 8D
CTYP XDLC
CUST 0
ERL  1
FDN
TGAR 6
LDN  NO
NCOS 6
SGRP 0
RNPG 0
SCI  0
SSU
LNRS 16
XLST
SCPW
SFLT NO
CAC_MFC 0
CLS  UNR FBD WTA LPR MTD FNA HTA TDD HFA
     MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD SLKD CCSD SWD LNA CNDA
     CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDD CFXD ARHD CLTD ASCD
     CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
     UDI RCC HBTD AHD IPND  DDGA NAMA MIND PRSD NRWD NRCD NROD
     DRDD EXR0
     USMD USRD ULAD CCBD RTDD RBDD RBHD PGND OCBD FLXD FTTU DNDY DNO3 MCBN
     FDSD NOVD CDMR MCDD T87D PKCH
CPND_LANG ENG
RCO  0
HUNT 000
LHK  0
PLEV 02
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY  00 SCR 1597 0     MARP
        CPND
          CPND_LANG ROMAN
            NAME SWITCHBOARD
            XPLN 13
            DISPLAY_FMT FIRST,LAST
     01 SCR 3597 0     MARP
        CPND
          CPND_LANG ROMAN
            NAME SWITCHBOARD
            XPLN 13
            DISPLAY_FMT FIRST,LAST
     02 TRN
     03 AO6
     04 MCR 334 0     MARP
        CPND
          CPND_LANG ROMAN
            NAME EMERGENCY LINE
            XPLN 14
            DISPLAY_FMT FIRST,LAST
     05
     06
     07
DATE  3 OCT 2008


--
Fletch

Nortel Emergency Services PLM

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at
 
Upvote 0 Downvote
Sorry.. that was the TN before teh change, then put an OSN on KEY 3 as you tried:

Code: 
NACT
REQ: chg
TYPE: 2008
TN   4 0 4 0
ECHG yes
ITEM key 3 osn
     KEY
ITEM

Only thing I can suggest is build a completely new TN with a single appearance DN key and try that. If that doesn;t work, open a ticket. make sure patches are all up to date though!

--
Fletch

Nortel Emergency Services PLM

Don't forget about the FREE E911 Webinar Oct. 30th!
Register online at
 
Upvote 0 Downvote
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