Unable to program or edit system directory

[ProgramHex]

Hi,
Recently become the admin on a site with a Merlin system, I have located where the speed dial numbers are kept in the admin phone, however can not figure out how to edit an existing number or create a new number and it is crucial that I get this done.. helllllp!

 

[Dexman]

Is this what you are trying to change

http://support.avaya.com/elmodocs2/magix_r3/730110_1.pdf

(look at 778/1182)

If it ain't broke, I haven't fixed it yet.

 

[ProgramHex]

yes, that is what I am talking about, however.. I don't understand if I should be able to do this from the main admin phone or if I need some sort of console. every now and again I come across something that says to do something with a shift or alt or something.. that a phone does not have.. I hate to sound stupid, but seriously, I am 100% lost with this. and I need to program an external phone number into our phone system for transfer. a system admin (2 administrators ago) was able to do this, the last administrator told me that he had no idea.

 

[TouchToneTommy]

You can program from the System Programming phone, which is usually the Operator's phone, and will be an MLX-20L or a 4424-LD+ (both have large displays, and when you press the "menu" button, you will find 3 choices down the right hand side, including "System Programming"

Alternatively, you can get WinSPM software, load it on a PC, and use a serial port (with the correct 355A adapter and wiring to the phone system), or a modem to connect to the phone system.

The WinSPM software emulates the console phone for most programming tasks, although there is a "quick access" tab for speed dial, which you would find easy to use.

 

[ProgramHex]

Thank you for that website, it was very very helpful I was able to figure it out, I got impatient and was just not hitting more enough. Again, so many thanks.

 

[Dexman]

That's why we're here!

If it ain't broke, I haven't fixed it yet.