Unable to play voicemail from 5235Ip phone

[IN10CT]

Can anyone shed some light on this problem for me? I am running a Mitel 3300 with version 7.1.4.9. I just brought up a 5235IP phone and for some reason it is unable to play voicemail messages (other phones are OK). I can login to Voicemail fine but when I try to play the message I get "The voicemessage can not be played because a system error has occured"

Checking the logs on the 3300 I see this error: SacVoiceMailOpenMsg->VVM_AudioMgmtpenPlayMessageFile failed for extn '224' (Dev Index 0) due to error 77

Any help would be greatly appreciated!

 

[TheMitelGuy]

What do you have in the visual voice mail field (last field) in the user's phone configuration? Should be your VM hunt group.

 

[IN10CT]

The Visual Voicemail hunt Group is specified correctly.

I don't know if it is related or not but when I configure the extension through the Group Administration Tool, the Setup/Edit Desktop option is greyed out. Similar to when 6600YAPro is selected.

To configure key assignments I am forced to go through the System Administration Tool - Set Key Assignments. This may just be due to the phone's dynamic interface...

 

[IN10CT]

Looks like I just solved my problem. This extension was assigned to a 5140IP phone previously and the line type was set to multicall instead of Single Line. I deleted the extension and recreated it. doing this created the extension as a single Line device and now the phone works properly.