Unable to pick up on second set?

[bad69cat]

I have a DN built on a second set that they claim they are unable to answer if it's picked up on the secondary set? (If secretary puts it on hold he is unable to pick up the primary line) Not sure I have run into that issue before? They claim it worked before.....not sure what to look at. Ideas?

 

[EddieDuece]

Print out the TNB's for both sets and post.

 

[bad69cat]

So if she picks up on Key 3 - goes on hold, he can't pick it up as I understand it.
DN 7424
CPND
NAME ROY HARTER
XPLN 10
DISPLAY_FMT FIRST,LAST
TYPE SL1
TN 004 0 11 01 KEY 03 DES 4038 5 MAY 2014
(3904)
TN 008 0 08 15 KEY 00 H MARP DES 4031 5 NOV 2013
(3903)


NACT
REQ: prt
TYPE: tn
TYPE TNB
TN 8 0 8 15
DATE
PAGE
DES

DES 4031
TN 008 0 08 15
TYPE 3903
CDEN 8D
CTYP XDLC
CUST 0
FDN 7000
TGAR 8
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7424 0 MARP
CPND
NAME ROY HARTER
XPLN 10
DISPLAY_FMT FIRST,LAST
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16 94328509
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 5 NOV 2013


NACT
REQ:
REQ PRT
TYPE: tn
TYPE TNB
TN 4 0 11 1
DATE
PAGE
DES

DES 4038
TN 004 0 11 01
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
FDN 7000
TGAR 8
LDN NO
NCOS 6
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN CDMR
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 0
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 7620 0 MARP
CPND
NAME Gail Winn
XPLN 9
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 SCR 7424 0
CPND
NAME ROY HARTER
XPLN 10
DISPLAY_FMT FIRST,LAST
04 ADL 16 2
05 ADL 16 919105813623
06 ADL 16
07 ADL 16
08 ADL 16
09
10
11
12
13
14
15
16 MWK 7000
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31
DATE 5 MAY 2014

 

[yyrkroon]

change the POD to POA on both sets or just the set you want the privacy over-ride on.

 

[GHTROUT]

Often, these problems are because the first user pressed conference rather than hold. The call "looks" like it is on hold, but if they pressed conference it cannot be picked up on other sets

~~
Gene at GHTROUT.com